I am late to this thread and just trying to get the gist! And I would be SO grateful for some help.
Prior to Brexit we sold about 20% of our business to Europe.
Prior to 01 July I ended up switching off shipping to Europe as people were being charged massive amounts, despite the value of the package being under the threshold value. For example, I had a large corporate order to Ireland. The packages were worth about £17 and they were all charged about £40 to receive the packages! The company were really pissed off and I ended up covering all of the charges and making a massive loss. The commodity codes and costs were all correct on the customs invoices.
So I switched our European shipping off.
I desperately want to reinstate it on my site, but more pressingly, I have a large corporate order who want to confirm, but it includes 300+ parcels to Europe and I am worried about confirming it with them and then it turning into a nightmare.
We are registered with Crossborderit, but I see here that people have had problems with them too! Agh!
What an absolute mess this is! So frustrating!
I'd love to join your thread please! And if anyone has any advice, I would be ever so grateful.
Not very helpful I know but yesterday I was speaking to the operations manager of a UK courier company about the situation in the EU and he referred to it as carnage. Overflowing warehouses and mountains of paperwork. One factor that was pointed out to me was that even if I had completed the paperwork correctly there were countless others who had not done so and that was causing immense problems. Personally, while I might be prepared to take the chance of the odd package the idea of 300+ packages to the EU at this time would be a nightmare I wouldn't even want to contemplate!