How can I fix translation issues with customer notifications?

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How can I fix translation issues with customer notifications?

LJ14
Visitor
2 0 1

Hello,

 

I am encountering an issue with the translation of notifications sent to customers.

 

My store is set to French by default, but I have also published it in English using Translate & Adapt. From my Shopify admin space, I can see the translation of the notifications in English. However, when I place test orders, I still receive the order confirmation notification in French, even when navigating the English version of the site.

 

I tried using a "case" iterator in the notifications HTML code with attributes.lang as explained in the following page: https://support.weglot.com/article/89-shopify-translate-shopify-email-notifications

However, this attribute is empty, so it doesn't work either. I'm surely missing something. Could you please help?

 

Thank you in advance!

Accepted Solution (1)

richbrown_staff
Shopify Staff
651 95 160

This is an accepted solution.

Hey @LJ14 , when you first make an order (including a test order) a language gets attributed to that customer. They'll get subsequent emails in that language. Can you try doing a test order in English with a new customer?

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 4 (4)

Transcy
Shopify Partner
285 19 85

Hello @LJ14 ,

 

Can you share us more about what notifications you want to translate? 

Meanwhile, here is a general guide for you:

Go to Online Store -> Themes -> Actions -> Edit code

Go to the "Notifications" folder and find the template for the specific notification you want to translate

Example translation entries in the French language file:

{
  "Order Confirmation": "Confirmation de commande",
  "Thank you for your order!": "Merci pour votre commande !"
}

 

Hope this can help. Let us know if you find anything.

Transcy team

Transcy - The #1 Translation and Currency Converter
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richbrown_staff
Shopify Staff
651 95 160

This is an accepted solution.

Hey @LJ14 , when you first make an order (including a test order) a language gets attributed to that customer. They'll get subsequent emails in that language. Can you try doing a test order in English with a new customer?

To learn more visit the Shopify Help Center or the Community Blog.

LJ14
Visitor
2 0 1

Hi! I just placed a test order with a new customer and did receive the notification in english!! Thank you so much for your help!!

richbrown_staff
Shopify Staff
651 95 160

That's great to hear!

To learn more visit the Shopify Help Center or the Community Blog.