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How can I handle a customer selecting the wrong shipping country?

SonicMonk
New Member
4 0 0

Hello, I recently received a big order from a customer in Italy, however, it appears the customer managed to choose Taiwan, my location, to ship to rather than Italy, which is the address they provided for the order. The customer has already paid through PayPal, but it is with the domestic shipping fee, which is far cheaper than international shipping. 

 

What steps should I take in this case? I've already contacted the customer to inform them of the issue, but how can I avoid this from happening in the future? With regards to this order, should I cancel it? 

 

Any information, and suggestions would be fantastic, thank you! 

Accepted Solution (1)

Ufrancis84
Tourist
8 1 0

This is an accepted solution.

You gotta contact the customer service to help you with that

View solution in original post

Replies 5 (5)

Ufrancis84
Tourist
8 1 0

This is an accepted solution.

You gotta contact the customer service to help you with that
SonicMonk
New Member
4 0 0

Thanks, I contacted support and they gave me a solution. I still don't understand how the customer was able to select Taiwan as his country when he is in Italy. 

Anindita
Shopify Partner
675 34 96

Hi @SonicMonk 

 

You can create shipping zones, where you want your products to get shipped. This will help you to restrict only to domestic shipping & save you a considerable amount.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
SonicMonk
New Member
4 0 0

Thank you for the reply. I already have shipping zones set up. This is why I don't understand how the customer was able to select Taiwan as his country while he is in Italy. 

SonicMonk
New Member
4 0 0

Hi, thanks. I contacted them and they gave me a solution.