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How can I support multiple currencies on my payment platform?

seanpark0518
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Hello, I have a question about Shopify payments. I want to support multiple currencies like USD, NZD, AUD, GBP, and also EUR. The problem I have with Shopify Payment is that I have to select every European country that uses euros. So, when you click on the country selection with Geolocation, it looks very ugly. Multiple European countries for the same currency. Why can't I just select the euro as an option instead of all European countries? Is there any way to solve this?

Accepted Solution (1)

Kimi
Shopify Staff
1511 169 261

This is an accepted solution.

Hi, @seanpark0518.

 

Thanks for sharing your experience, I totally understand that the behaviour of the multi-currency feature in regards to the Euro currency may not be a desirable thing for some stores. At this stage however, both the multi-currency feature of Shopify Payments and the Geolocation app require stores to select both a location and currency.

 

I can completely understand though how selecting Euro as a currency, without the need to select every European country, would be a beneficial feature for your business. I've submitted this feedback to our developers, so that we can look at further ways of improving our platform for you and all of our merchants. Any updates to our platform will be listed in our changelog here.

 

In the meantime however, if you'd like to allow customers to select Euro as a currency without having to select their location, you can take a look at other currency conversion apps that may be able to support this. You will still need to select and enable all European countries within your Shopify Payments page, however with the right app, European customers can then simply select Euro as their currency without having to select a location.

 

Just a note that some of the currency conversion apps aren't compatible with Shopify Payments' multi-currency feature. So while they allow prices to be displayed in the customer's chosen currency, at checkout the currency may revert back to your store's default currency. Because of this, I do recommend reaching out to the app developers to double check whether or not their app is compatible with Shopify Payments' multi-currency feature.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Kimi
Shopify Staff
1511 169 261

This is an accepted solution.

Hi, @seanpark0518.

 

Thanks for sharing your experience, I totally understand that the behaviour of the multi-currency feature in regards to the Euro currency may not be a desirable thing for some stores. At this stage however, both the multi-currency feature of Shopify Payments and the Geolocation app require stores to select both a location and currency.

 

I can completely understand though how selecting Euro as a currency, without the need to select every European country, would be a beneficial feature for your business. I've submitted this feedback to our developers, so that we can look at further ways of improving our platform for you and all of our merchants. Any updates to our platform will be listed in our changelog here.

 

In the meantime however, if you'd like to allow customers to select Euro as a currency without having to select their location, you can take a look at other currency conversion apps that may be able to support this. You will still need to select and enable all European countries within your Shopify Payments page, however with the right app, European customers can then simply select Euro as their currency without having to select a location.

 

Just a note that some of the currency conversion apps aren't compatible with Shopify Payments' multi-currency feature. So while they allow prices to be displayed in the customer's chosen currency, at checkout the currency may revert back to your store's default currency. Because of this, I do recommend reaching out to the app developers to double check whether or not their app is compatible with Shopify Payments' multi-currency feature.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog