How can I unfulfill a filled order for customs declaration?

AmaEV
Visitor
2 0 0

 I need to unfulfill an order so I can complete and print customs declaration form for a shipment from US to Canada.

Can anyone help? Thank you.

Replies 3 (3)

Moira
Shopify Staff
2055 224 326

Hey @AmaEV,

 

Welcome to the Shopify Community!

 

I'd love to understand a bit more about this in order to help you out, would you mind replying to this thread answering the question below?

 

  • Was the label purchased with Shopify Shipping? Or if there is no label bought yet, did you just click “fulfill” on the order?

If the label is bought using Shopify Shipping in the order page and the shipment has not been sent yet, you can always void the label and do it again, with the Customs Form hyperlink visible during the label purchase flow.

 

Look forward to hearing from you!

Moira | Social Care @ Shopify
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AmaEV
Visitor
2 0 0
Thank you. The support team helped resolve the issue.

I bought the label from Shopify Shipping. Filling a separate customs form
was not required for DHL Worldwide Express.
Moira
Shopify Staff
2055 224 326

That's great to hear @AmaEV! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog