How can I verify ID on Shopify without a last name?

bajwa517
Visitor
2 0 0

I don't have a last name on my Government Issued ID Document but it is must to enter your last name on shopify.Later on my ID document is not being verified because they say provide a valid document with your name mentioned on it.

Replies 3 (3)

Imogen
Shopify Staff
1808 206 327

Hi there, @bajwa517. Thanks for reaching out to the Shopify Community!

 

I just have a few questions I'd like to ask you before we go a bit further:

 

  • Can you tell me a bit more about the context as to why you're submitting your ID? Is it for signing up for your account? Enabling Shopify Payments?
  • Do you have any pieces of identification that include your First Name and Last Name that could be used instead?

Feel free to get back to me here once you've seen my questions! 

Imogen | Social Care @ Shopify 
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bajwa517
Visitor
2 0 0

Now my account status is being showed as inactive and i don't know why?

 

Imogen
Shopify Staff
1808 206 327

Hey there, @bajwa517. Thanks for following up on your thread.

 

I'm happy to assist you with whatever this issue is that you are facing. Did you see the questions that I had asked in my previous reply? Any additional context that you can provide me around where you're seeing this 'inactive' messaging, or why you're being asked to submit your ID, would be greatly appreciated!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog