Hello there. Could someone please help me? I am currently running a shop here on Shopify and the first order I got was to the United States. My island, Guam, is in the United States but for any package or item that needs to be sent out from our island needs a customs form. When I was purchasing the shipping label, it didn't have a customs declaration form added to it. I tried to add it but the option did not show up to me. Could Shopify fix that? I ship items less than 16 ounces and I do not want to wait in the post office to ship items and to ask for a customs declaration form. Thank you!
P.S. Could someone reply with a shipping software that accepts PayPal? Please do not say USPS.com.
I understand and know how to tape the Customs Declarations Form to the package I am sending. However, there is a feature when the Customs Declarations Form is combined with the Shipping Label that you can print out so it's on one page. Thank you for the reply, but I know how to tape paper to things.
I need assistance with this too. I've been told repeatedly by USPS Customer Support's 1-800 # that customs forms (CN22) is only required when shipping internationally (not for OP, but for everyone else reading, Guam isn't international). You may have seen that USPS on Guam seems to operate by their own rules, now requiring the printed CN22/prepaid shipping combination label...the problem is that it isn't even an option for shipping through Shopify unless the package is actually going international. I'm at wit's end, I don't know how to accomplish this. There should be a checkbox "include customs form" option for every shipping option. It's a free form, it doesn't add additional cost to the shipment, so I don't see why that isn't an option or cannot easily be made an option. Sorry to rant, very frustrated with Guam-based USPS. If you find a solution, please let me know.
Hi! I'm in the same boat. I'm in Saipan. Did you ever find a way to deal with this issue. I'm struggling to find a more timely way to do the customs forms.
Hafa Adai LocalBones, Contact Shopify Support via phone or chat and ask them to add a "add Customs Delcaration [CN-22]" button on the shipping label page. Explain to them that it's required by local USPS even though you aren't shipping international. I contacted them and they said that they have seen some other people in our area having this same problem and that they would work on a solution, but if they see more demand for it may make it a higher priority for them.
Hi again Terry! Would you be willing to share a screenshot of what the CN-22 button looks like on the shipping label page,because it doesn't seem to be familiar with the agent I'm chatting with. Thank you so much in advance.
Awesome! Thank you, I'll reference your ticket number and I really do hope they fix it.
And yes, that is me on IG. Thank you much for checking out the gear. I've been putting a lot of work into the designs so I'm just truly grateful for the kind words and compliments everyone sends. Just messaged you back on IG. 😁😎🤙🏽
I did find a way to create Customs Forms but it isn't on Shopify. But, it is on the USPS website. I am unsure why they do not have this link easily accessible to the public/site but after thorough digging I found it! Here's the link https://cfo.usps.com/cfo-web/labelInformation.html . Hope this helps!
Hi I'm new to Shopify and this thread had me nervous at first because I ship to Guam often and I'd hate to have to manually fill out and adhere the Customs Form to each package when I could just print and stick. I learned if you integrate with PirateShip through the Shopify App Store you'll be able to complete and print out the Customs Declarations Form shipping to & fro Guam. Not to mention the discounts are much better compared to Shopify's Basic Plan and you have an option to pull the sales order data to auto complete the form. Here's the link to the official tutorial posted by PirateShip.
Hopes this helps anyone surfing the web frantically trying to find a solution like myself. 🙂