How do I set up a store for a client in Puerto Rico?

[monipadcamp]

I'm trying to open a new store for a cliente who is located in Puerto Rico, but when i go to the options to select the country it does not show on the scroll down, can someone help me with this? should i select another country? Thank you 

[Kimi]

Hi, @monipadcamp.

As Puerto Rico is a territory of the United States, you'll need to select United States as the country, after which you can select Puerto Rico as the state.

If you navigate to your Shopify admin > Settings > Store details > Address section, it should look like the following:

 

Let me know if you need clarification on any of the information above!

What kind of store are you looking to build for your client?

[monipadcamp]

Thank you for your help Kimi!

[Kimi]

My pleasure, @monipadcamp! Feel free to reach back out and post in our Community Forums here if you have any other questions.

Seeing as you're working towards launching your client's store, I thought I'd also leave you here with a couple of our launch checklists to help prepare you for a successful opening day:

• Essential Shopify checklist for new stores
• Ecommerce checklist before launching your Shopify store

All the best!

[Rojaun]

Kimi, I ran into a similar situation where a customer place an order to be shipped to Puerto Rico, and although the cost is much higher for me to ship there, since it's listed under United States, there's no way to adjust the prices for that region (as the Puerto Rico also doesn't exist separately under "markets"). What can I we do?!

[Kimi]

Thanks for getting in touch, @Rojaun.

Have you tried creating a separate shipping zone for Puerto Rico? Doing so will allow your customers with a Puerto Rican address to be presented with their own shipping rates.

If you currently have Puerto Rico included within your United States shipping zone, make sure to edit this by clicking on the Ellipsis (three dots) > Edit zone > Search United States > Uncheck Puerto Rico from the list of states as seen below.

 

From there, you can then click Create shipping zone and add Puerto Rico as the sole state for this new shipping zone:

You can start adding shipping rates for your newly created Puerto Rican region from here!

Don't forget to also test your checkout with a test Puerto Rican address, to make sure that the checkout process is operating smoothly for your new shipping region. We have instructions here that you can check, if you need guidance on how to place a test order on your store. If you're using Shopify Payments on your store, follow the instructions listed here instead.

Let me know how you get on with the above! 

[Rojaun]

That's perfect! Thank you so much 🙂

[Kimi]

Not a problem at all, @Rojaun! 

Shipping is a highly important aspect of running a business, but one that may take time to get right. Once you get it right though, it definitely contributes a lot to the overall smooth-running of your business. To further help optimise your shipping strategies, I've curated a few resources you can take a look at. Feel free to have a good read of them below:

• Shipping strategy: How to offer free, flat rates, and more
• Ways to reduce cost for small businesses
• How to deliver on your customer's shipping expectations

If you have any other concerns or questions as you continue to work on your store, feel free to come back to our Community Forums and create a separate post so that our wider community can help!