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How to change store currency from USD to AUD?

RitaDeek
Visitor
1 0 0

Hello Everyone, I have been tryign to change my store currency from USD to AUD but can't find a drop down list to change it, anyone faced similar issue ? 

TIA

Accepted Solution (1)

AvadaCommerce
Shopify Partner
3879 839 963

This is an accepted solution.

Hi @RitaDeek 

Thank you for your question.

 

If you aren't able to select a new currency or wanna change the currency but your store has already made sales, then you need to contact Shopify Support to ask them to do it for you.


You could refer to this link, log in to your store account then type in a topic in the search bar, for example, " change store currency " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

 

If you find this answer is helpful, please mark it as a Solution.

Best regards.

banned

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Replies 2 (2)

AvadaCommerce
Shopify Partner
3879 839 963

This is an accepted solution.

Hi @RitaDeek 

Thank you for your question.

 

If you aren't able to select a new currency or wanna change the currency but your store has already made sales, then you need to contact Shopify Support to ask them to do it for you.


You could refer to this link, log in to your store account then type in a topic in the search bar, for example, " change store currency " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

 

If you find this answer is helpful, please mark it as a Solution.

Best regards.

banned

Summer
Shopify Staff
1323 318 226

Hey, @RitaDeek! Welcome to Shopify Community!

 

The setting to change your store currency can be found in the Settings > Store details > Store currency area of your Shopify admin. You may find that it's not possible to change it, and that's because you've already made your first sale. Whenever that's the case, you will need to contact our support team for assistance with changing it as doing so has significant impacts that affect your store.

 

Before I advise how to contact our support team for this matter, please feel free to go over the impacts outlined below to ensure you're aware of the affected areas in your store and to help you determine if the benefits of changing your store currency outweigh these impacts.

 

Currency change impacts

 

  • Reporting: The reporting on the Analytics page doesn't factor in the difference between currencies. If you had $500 USD processed, that would show as $500 USD in reports. Let's say the next day you switch to CAD, the report would still read as $500 USD for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward.
    • You may set a date range for the data you are reviewing as a workaround, to exclude any transactions that might have been processed in a different currency before the specific date of the currency change.
  • Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact your margins. Refunds processed after a currency change will also be affected by the currency change. They will be processed in the new currency.
  • Apps: Some apps may have limitations when it comes to changing store currency.
  • Gift Cards: Gift cards with remaining balances in the old store currency will not work once the store currency of the store has been changed.
  • Shipping: Like the product prices, shipping rates for a store will maintain regardless of the currency and will not update automatically.
  • Currency rules: If you currently offer a currency as an option with manual exchange rates and rounding rules set up, those settings will be locked if you change it into your shop currency.
    • You'll need to revert that currency to automatic FX rates and no rounding rules before doing so.

The currency change will mainly impact these areas, however, it may also affect areas outside of what's discussed if you have currency information elsewhere. You may want to review the other pages in your store to ensure they're updated to reflect the new currency.

 

If you would like to proceed with updating your store currency, you can visit https://bit.ly/3cJkx8V and log in to your account to create a support request. After logging in, enter the topic of concern in the search box then scroll down and click Continue under Get support.

Summer | Social Care @ Shopify 
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