How to set up dual language notification emails in specific regions?

Solved

How to set up dual language notification emails in specific regions?

ARPRO
Explorer
58 2 8

Hello!

 

I have setup the notification emails in two languages with the shopify translate & adapt app. (Latvian and English)

 

But now I am wondering how can I make it so the Latvian language is sent to Latvia and the English language of the emails is sent to the rest of the world?

 

Would love some help.

 

Thanks.

AR PRO Systems
Accepted Solution (1)

richbrown_staff
Shopify Staff
651 96 160

This is an accepted solution.

Hey @ARPRO , notifications get sent in the language assigned to the customer, which is the language they check out the first time in. Shopify makes no inference of language based on country.

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 4 (4)

richbrown_staff
Shopify Staff
651 96 160

This is an accepted solution.

Hey @ARPRO , notifications get sent in the language assigned to the customer, which is the language they check out the first time in. Shopify makes no inference of language based on country.

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Oh ok. So if they were using the English language in the website then they will receive the English emails and if they were using the Latvian language in the website they will receive them in the Latvian language? Understood right?

AR PRO Systems
richbrown_staff
Shopify Staff
651 96 160

Correct. One thing to add is that the language is set the first time that customer buys. So if you did a test in Latvian, then with the same account bought again in English, it would still be in Latvian.

To learn more visit the Shopify Help Center or the Community Blog.

ARPRO
Explorer
58 2 8

Got it. Now I understand everything. Thanks for the support.

 

Have a great day.

AR PRO Systems