How to translate reviews in different languages (Judge.me, Shopify Translate & Adapt app)

[PurplePartner]

Hi there,

Recently, I've decided to scale up my business and create a new Market inside my Shopify account. Important mentions here:

→ I use Shopify Markets exclusively for personalizing the customer experience based on the country. I changed prices, profit, language and domain from there.

→ The domain is different based on the market. That means that I am not using subfolders, but directly a different domain (such as .de and .fr).

→ I am using Judge.me as my Reviews app.

I used Shopify Translate & Adapt to translate all the content of the store, but the reviews remained in the original language, which makes sense because it's third-party content created through metafields (or at least this is how I believe that Judge.me works).

I am exploring options to have the reviews translated too. I tried Weglot in the past, but they are not able to offer what I need. They offer a Language Switcher that works when you have only 1 domain. In my case, I want to have Language A for Domain A and Language B for Domain B. I am not interested in having information from Domain A inside Language B and vice-versa.

IDEALLY, I will be able to find a way to have the reviews translated for Market B (where I have Domain B). I am open though to any suggestions about how I can have completely translated content and once someone navigates on Domain B, they will see Language B, while navigating to Domain A will make you see Language A.

I set up plenty of things there to make sure that I can collect as many reviews as possible. If possible, I would like to stick to this reviews app, but I am completely opened to any other reviews app as long as they can support my needs and there's no way to have Judge. me reviews translated.

[PurplePartner]

Unfortunately, this is not what I am asking. Subfolders are useless in this scenario. I am using domains for each market.

[PurplePartner]

Still looking for a solution!

[Sara_Loox]

Hey @PurplePartner,

Sara from the Loox Reviews team here!

Loox offers automatic, in-app review translation which allows you to translate your reviews into any of our 21 supported languages. You can read more about this feature here. We also offer a "multilingual" option, which I understand you wouldn't need since you're planning on using a separate domain for each language- but you can translate all of your customer-facing texts (i.e. widgets, emails, review form) on each of your domains using this feature. We offer seamless review import from Judge.me, and 3 different subscription plans that are designed to suit merchants at any point in their Shopify journey. You can compare our different plans here on our pricing page. If your main interest is our review translation feature, I'd recommend checking out our Scale Plan.

If you have any questions about how our app would suit your store's needs, feel free to reach out to us at the support email that appears below- we would be happy to help!