ID verification

[bajwa517]

I don't have a last name on my Government Issued ID Document but it is must to enter your last name on shopify.Later on my ID document is not being verified because they say provide a valid document with your name mentioned on it.

[Imogen]

Hi there, @bajwa517. Thanks for reaching out to the Shopify Community!

I just have a few questions I'd like to ask you before we go a bit further:

• Can you tell me a bit more about the context as to why you're submitting your ID? Is it for signing up for your account? Enabling Shopify Payments?
• Do you have any pieces of identification that include your First Name and Last Name that could be used instead?

Feel free to get back to me here once you've seen my questions! 

[bajwa517]

Now my account status is being showed as inactive and i don't know why?

[Imogen]

Hey there, @bajwa517. Thanks for following up on your thread.

I'm happy to assist you with whatever this issue is that you are facing. Did you see the questions that I had asked in my previous reply? Any additional context that you can provide me around where you're seeing this 'inactive' messaging, or why you're being asked to submit your ID, would be greatly appreciated!