International domains on Shopify Markets // can't enable traditional AND simplified Chinese

Modules4U1
Shopify Partner
11 0 3

Hi

 

I'm trying to configure a primary domain in Shopify Markets to enable English (en), Traditional Chinese (zh-tw) AND Simplified Chinese (zh-cn).

However, I can only enable English and either one version of Chinese - not both.

I'm not sure what's the logic behind this (and it used to work before Markets).

Is there a trick to make it work or is this just a bug?

 

Cheers

Thorsten

Replies 9 (9)

Andy89
Shopify Partner
6 0 1

Do you fixed the problem?

richbrown_staff
Shopify Staff
632 91 154

Hi - Rich from the Markets product team here. This is a known limitation that is being fixed. The reason for it happening is the clash with the markets subfolder format: example.com/{language ISO code}-{country ISO code}/ but we are looking at a solution - accelerated by your feedback, so thank you.

To learn more visit the Shopify Help Center or the Community Blog.

casparsac
Shopify Partner
3 0 0

Hi Richbrown, may I ask any progress right now?

richbrown_staff
Shopify Staff
632 91 154

Hey @casparsac work is ongoing, aiming to be completed this year, I'll also post here once the feature is launched.

To learn more visit the Shopify Help Center or the Community Blog.

casparsac
Shopify Partner
3 0 0

Thanks @richbrown_staff. Actually I can add Traditional AND Simplified Chinese on Market- China. However, I cannot add Traditional AND Simplified Chinese on Hong Kong SAR where is my primary market. May I know is this included in the coming fix?

richbrown_staff
Shopify Staff
632 91 154

Hey @casparsac - yes that would be made possible. I'm intrigued that you managed to add them to China, I just tried and got this error:

 

Screenshot 2022-12-04 at 22.13.45.png

 

When trying to add both to a China market. Nonetheless, it won't be a problem very soon. Thanks 

 

To learn more visit the Shopify Help Center or the Community Blog.

casparsac
Shopify Partner
3 0 0

Any updates? @richbrown_staff 

richbrown_staff
Shopify Staff
632 91 154

Pleased to say this has been rolled out to 100% today. Add the Chinese that you don't currently have, and you'll then be able to add both to a market using the new URL structure.

To learn more visit the Shopify Help Center or the Community Blog.

fleischbobo
Visitor
1 0 0

Problem solved