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Multiple locations for multiple countries

misfitmasks
New Member
13 0 0

Advanced level question here 😉

I have one product with 9 variants and two warehouses (UK and NL).

Both UK and NL are setup as two separate locations.

Both locations are setup with shipping rates under a custom profile (UK to UK, NL to all of Europe).

However, not all variants are in stock in the NL location. Any ideas how I can set to out of stock when a customer from a non-UK location is visiting the store?

e.g. on my site www.misfitmasks.com UK customers can order all variants from the UK warehouse locations

When an Italian customer visits, they are automatically redicated to it.misfitmasks.com (via IP) with language changed. But some of the variants are not available to customers in Italy as they are fulfilled from the NL warehouse location. I don't want to show those products to those customers.

It's a single store with multi-language using weblot.

Any help much appreciated!

 

 

Replies 8 (8)
coleatkinson
Shopify Staff
Shopify Staff
90 1 48

Hey @misfitmasks, this is something we are working on at the moment.

We do not have a timeline to share right now, but ensuring that your storefront correctly displays to visitors from different locations what is/isn't available to them is a priority for us this year.

Cole | Product @Shopify 
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Mettes
Tourist
4 0 1

This would also be really interesting for us.

I was hoping this would be announced at shopify unite. We want to connect 1 website/domain (.com) to different 3PLs (EU & US), but show the correct inventory levels per region. An EU customer should not be able to buy US inventory.

Are there workarounds or apps you can suggest to solve this now? Or are seperare stores still the only way to go?

Is this feature planned for Q3 or Q4 this year?

coleatkinson
Shopify Staff
Shopify Staff
90 1 48
Thanks for adding our feedback here! Unfortunately we're not in a position
to provide timelines *just* yet. We hope to have more to share soon, but
our aim is to deliver improvements for you this year.

Cole | Product @Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

bigskyintl
Excursionist
34 0 18

We have the similar problem...

1) we have 3 warehouse locations: USA, Asia, and EU

2) We a) track inventory, and b) box is NOT checked to continue selling when out of stock

3) For example, if our Asia warehouse is out of something, we would like Shopify to show "out of stock" for orders shipping from Asia warehouse... but Shopify appears to allow item to go negative. This does make sense to us...

I would think Shopify would: if box is NOT checked to continue selling when out of stock to

1) state product is "out of stock"

2) have option to ship from a different location, then that location inventory would be deducted.

To us it does not make sense have a) track inventory, and b) box is NOT checked to continue selling when out of stock, then allow inventory to go negative

Any comments?

Thanks,

Bob

Mettes
Tourist
4 0 1

Any update on when we can expect this? Q3, Q4?

SHENGWEN
New Member
2 0 0

We have the same question!
Is there any solution?

bigskyintl
Excursionist
34 0 18

Any update on when we can expect this? Q3, Q4?

> Very frustrating... we get orders daily for our Asia warehouse that are deducted from our UK warehouse due to this Shopify software issue...  the software issue creates multiple problems with every order... I would think Shopify would want customers that have multiple warehouses, but apparently they are only interested in those customers that only have one warehouse... very disappointing...

bigskyintl
Excursionist
34 0 18

We have the same question!
Is there any solution?

> The is no solution to this Shopify software issue that we are aware of... it is very disappointing that Shopify is not supporting their customers with multiple warehouses... I guess Shopify only cares about customers that have a single warehouse...

 

We get orders daily, for example: for our Asia warehouse that are deducted from our UK warehouse due to this Shopify software issue...  the software issue creates multiple problems with every order... We have to 1) tell our customers that we have to cancel their order because of an error with the Shopify software. It allowed the order and deducted inventory that did not exist (Shopfiy allowed inventory to go negative even though we do NOT have box checked "Continue selling when out of stock"), 2) we have reset "negative" inventory in warehouse that is was deducted from. Very frustrating...