"Your downloads are ready" - in English only?

[Dan_NY]

I have a shop set up in 4 languages. So far, everything works like a charm. The only thing that customers don't receive in their selected language is the email "Your downloads are ready" sent by delivery@shopify.com, which carries the download link of the purchased mp3-file.

I'm using the "Label" - Theme, but I don't think it is a theme specific thing though...

Is there a way to have these emails sent in the same language as the shop is translated to? Can't find it in "translate & adapt"...

Thank you! 🙂

[MayaDesigns · Accepted solution]

There is a similar discussion below - basically Shopify doesn't support this out of the box (at least for now), you have to use an external app or try customising the code yourself.

https://community.shopify.com/c/ecommerce-marketing/automated-emails-in-multiple-languages-welcome-e...

[MayaDesigns · Accepted solution]

There is a similar discussion below - basically Shopify doesn't support this out of the box (at least for now), you have to use an external app or try customising the code yourself.

https://community.shopify.com/c/ecommerce-marketing/automated-emails-in-multiple-languages-welcome-e...

[Dan_NY · Accepted solution]

Shame really, for a platform that's supposed to be for worldwide sales... Anyway, thank you very much indeed! I'll have a look. 😊💜

[richbrown_staff]

Hi @Dan_NY , I think this is a different issue from the one linked to. I think the Digital Downloads app creates a notification; I'm looking into it and will come back to you. Rich

[Dan_NY]

Wonderful! Thank you so much @richbrown_staff 

[AudreyD]

Hi @richbrown_staff,

I have the same issue. I would like to translate the "Download ready" template. Indeed, this email does carry the links of the purchased files, as @Dan_NY said and this email does not look very professional.  Did you find a solution to have this content translated?

Thanks for you attention,

Audrey