Refunding in Another Currency - Conversaion Rate Changed

[nobeldesigner]

I'm needing to refund a customer more than they originally paid in USD because they are in Canada and the conversion rate changed from when they originally purchased the items. I refunded the entire order but the customer received less than she originally paid because of the difference in the conversion rate. Shopify says it's best practice to refund her the entire amount, but I don't see any way to refund her more money than I originally received. What are my options?

[Luna]

Hey, @nobeldesigner.

Thanks for bringing your question to the Community. I noticed that you're a new member, welcome! I'm happy to provide some information here. 

May I ask if you've already submitted the refund? If not, you can manually edit the refund total to reflect the conversion rates. To do so, follow the steps listed here: Refund an Order:

1. From your Shopify admin, go to Orders.

2. Click the order that you want to refund.

3. Click Refund.

4. Enter the quantity of the items in the order that will be refunded.

   The Refund total amount, not the Total available to refund amount, is updated, minus any shipping charges. You can manually edit the refund total, for example, to account for the additional conversion fee.

5. Optional: Enter the shipping amount that you want to refund into the Shipping field.

6. If you've shipped the items but your customer hasn't returned them yet, then uncheck Restock items. This checkbox is visible only if you're tracking inventory for the items included in the order.

7. Optional: Enter a reason for the refund.

8. If you don't want to send an email to your customer when you issue the refund, then uncheck Send a notification to the customer. This option is checked by default.

9. Click Refund to refund the customer's order.

Please give that a try and let me know how it goes. If you have any questions, don't hesitate to let me know. 

Talk soon, 

[nobeldesigner]

Thank you for this! We did already refund all of the items so it's not possible this time. But we will use this information for future needs.

[Luna]

Hey, @nobeldesigner.

Thanks for getting back to me! I appreciate it. I'm happy to help - don't hesitate to let me know if you need any further assistance.

All the best,