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I am having trouble getting my shop to ship to the US from Canada. I have the location set up but when I try to place an order from a US friends address, it says that the shop doesn't ship to these areas.
How does one fix this? Do I need to upgrade my subscription in order to ship via third parties or is there a way to get Canada post to do this as well?
Hey, @Beyondthickets. Sorry to hear you’re having trouble with this. Let’s figure it out!
First of all, you shouldn’t need to upgrade your subscription to be able to use calculated rates to ship from Canada to the USA; Shopify Shipping is available to all merchants in eligible areas, and on all of the pricing plans.
Therefore, in order to begin troubleshooting this, please begin by checking the following:
Let me know how confirming these parameters goes, and whether or not any of them help. And we’ll go from there!
Helen | Social Care @ Shopify
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