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Shipping to International Addresses

Culleyhayley
New Member
1 0 0

Hi there, We ship to some countries that do not require postcodes etc.

Is there a way to remove this section when customers select the countries that do not require it as it is causing a lot of issues with our warehouse and DHL integration. 

 

Replies 3 (3)
JHKCreate
Shopify Partner
3467 625 884

Hi @Culleyhayley,

We've had this question so many times now and we wish we could say it was possible. However Postcodes are mandatory no matter what. 

A way to make this easier for clients is to change the placeholder to 00000 to tell clients what to add.

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rohitmishra
Shopify Staff
Shopify Staff
21 1 13

I work on Global Commerce at Shopify. In which countries are you facing this issue where Shopify is asking for postcodes when it shouldn't?

Product Lead, Global Commerce and Sales Tax
saivismitha
Shopify Partner
138 7 31

Hi,

In Shopify, any carrier typically requires a zip code to validate any address but recognizes there are a few countries that do not use these codes. If your international addresses do not validate.


If you run into a validation error for a country that does not use zip codes, you can try to force the address through by entering "00000" as a replacement postal code. Using this false postal code should not cause issues, as it does not exist.


Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping