Today I was playing around with shop.app, and I realized something very annoying.
We are a shop based in Japan (our suppliers are in Japan), we are selling worldwide, but almost nothing in Japan. USA, Canada, Australia, the UK and Europe, are our main markets.
In shop.app, our products appear in the search results only for people who want to ship to Japan. If I choose to ship to the USA, Canada, Australia, the UK and Europe, our products do not appear in the search results.
Except for Japan, for which we set shipping costs manually, we use a third-party app to calculate and display shipping costs at checkout. I guess the issue is linked to that...
Can anyone confirm and possibly help?
Apparently, my assumption wasn't correct, because if I place one of our products in my Shop App favorites, when I do a search from a country other than Japan, I still don't see our products in the search results. However, I can access the product I've saved in my favorites, and then on the product page I can see that it ship to the country I'm set in (not Japan).
So Shop App knows that we are shipping our products in many countries.
So I really don't understand why our products don't appear in the search results for people searching with an address outside of Japan...
I contacted Shopify support about this. The guy I spoke to was nice and tried to help, but he basically acted as an intermediary between me and a "specialized” team that was very inefficient and gave me the impression to be not qualified and wasn’t trying to really understand the issue.
#1 When people search for something, there are millions of results and your product may not be prioritized.
Well, for many of my products, when I do a search, there are less than 50 results (not millions), and none of my products are among them.
#2 Search results only show products from stores based in the customer's country.
This is obviously false, because when I search with addresses in different countries, I see the same stores (but not us) appear in the search results.
It's very frustrating, I'm very confident it's a glitch, but the specialized team wasn't even trying... 😡
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