Shop

[StefanRalli]

When I go to my Shopify shop , browser redirects to a different company. Can anyone help with this?

https://greenlaserpointers.myshopify.com/

[DaisyVo]

Hi @StefanRalli 

I checked out your situation, and it sounds like your Shopify store is redirecting to a completely different company, which is definitely not something you want. There are a few possible reasons for this, so let's go through them step by step to get your store back under your control.

Possible Causes & Solutions:

1. Domain Forwarding or Misconfiguration
   If you recently updated your domain settings, your custom domain might be pointing to the wrong site.
   Fix:

   • Go to Shopify Admin > Settings > Domains and check if your primary domain is correctly set.
   • If you’re using a third-party domain (like GoDaddy or Namecheap), log into your domain provider and ensure your A record points to Shopify’s IP 23.227.38.65 and your CNAME points to shops.myshopify.com.

2. Hacked Store or Unauthorized Access
   If someone got access to your store, they could have changed settings to redirect visitors elsewhere.
   Fix:

   • Check if there are any unrecognized staff accounts in Shopify Admin > Settings > Users and permissions.
   • Reset your password and enable two-factor authentication for security.

3. Malicious or Incorrect App Installation
   Some apps can override your store’s redirects, especially if you installed an SEO or URL redirect app.
   Fix:

   • Go to Shopify Admin > Apps and check if any new or suspicious apps were installed recently. If so, try disabling them one by one to see if the issue resolves.

4. Code Injection in Your Theme
   If the redirect is happening only on specific pages, your theme’s code might have been altered.
   Fix:

   • In Shopify Admin, go to Online Store > Themes > Actions > Edit Code.
   • Open the theme.liquid file and search for scripts like window.location.href or <meta http-equiv="refresh">.
   • If you see a suspicious redirect, remove it and save your theme.

5. Shopify Support or DNS Issue
   If none of the above solutions work, it might be a DNS issue or something Shopify Support needs to check from their end.
   Fix:

   • Contact Shopify Support and provide them with details, including the exact redirect URL.

Let me know if you’ve checked these, and I’ll be happy to help troubleshoot further!
Best regards,
Daisy.