Translate & Adapt - translating the e-mail notifications

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Translate & Adapt - translating the e-mail notifications

Pedro_blanky
Tourist
5 0 0

Hi there - I've tried getting shopify support help with this but with no success.

We are using translate & adapt to translate our store. Everything is working fine, apart from the customer notification e-mails which, for some reason, are not being translated (although we do have a translation for them within translate&Adapt). It looks like a trigger to change the default language isn't being fired for whatever reason. Can anyone help?

Thanks,
Pedro

Accepted Solution (1)

richbrown_staff
Shopify Staff
651 95 160

This is an accepted solution.

Hi @Pedro_blanky , when you say they're not being translated - but they are translated in the app - where are they not translated? In your email inbox via test orders? If so, when you first make an order (including a test order) a language gets attributed to that customer. They'll get subsequent emails in that language. Can you try doing a test order in a different language with a new customer?

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 3 (3)

richbrown_staff
Shopify Staff
651 95 160

This is an accepted solution.

Hi @Pedro_blanky , when you say they're not being translated - but they are translated in the app - where are they not translated? In your email inbox via test orders? If so, when you first make an order (including a test order) a language gets attributed to that customer. They'll get subsequent emails in that language. Can you try doing a test order in a different language with a new customer?

To learn more visit the Shopify Help Center or the Community Blog.

Pedro_blanky
Tourist
5 0 0

Thanks Rich - i feel a bit stupid but that was indeed the issue it seems!