Urgent: Store Termination Without Explanation and Lack of Support Response

[sshegem]

Dear Shopify Support,

I am writing to express my frustration and disappointment regarding the ongoing issues with our Shopify store, Toolmart. A week after launching our store, it was unexpectedly terminated without any prior warning or explanation. Since then, we have been trying to resolve the issue by filing an appeal and reaching out to your support team numerous times, but we have yet to receive any clear answers.

We have been told repeatedly that the issue has been escalated and that the responsible team (presumably the Risk Department) will get back to us via email. However, after more than three weeks, we still have not received any communication or explanation for why our store was terminated. To make matters worse, when we tried to open a new store, purchased a theme, and attempted to migrate our data, it was once again terminated without any notification or clarity.

This lack of communication and transparency is extremely frustrating. We just need a clear explanation of why our store has been terminated and what steps we can take to resolve this issue. We are unable to move forward with our business until this matter is addressed.

Please provide us with a direct response or point of contact who can help us understand what is happening and guide us on how to resolve this issue.

We are urgently requesting a resolution to this matter and hope to hear from you as soon as possible.

[jbar2016]

has there been any update for you? my store was terminated today with zero explanation and it makes no sense to me, i have had no sales yet and the site was not even live. i have been searching online and see thousands of posts just like this where shopify terminates with no reasoning which is not legal for paid services, they must contact you to solve the issue prior to termination, they also took my domain and i no longer can use it.

with all the things i have seen about their lack of support and trigger-happy legal team terminating accounts for no reason then ignoring all requests, i would not recommend using shopify, from what i have seen if you start selling with them and they terminate your account, they may not payout your earnings 

[sshegem]

Its been 5 weeks now and they still did not explain to us why the store got terminated. Their customer support is useless; all they tell you is that a team is working on it. Very unprofessional.

For a business I do not think that this is a reliable solution.

Looks like we will also take legal action as they charged us, wasted our time, and cost us a lot of money.

[DianaOs]

The same exact thing happened to my store. Since there are so many instances of this I’m wondering if we can file a class action law suit.