Why can't I connect to the registration server on my site?

[alishahzad]

Hi! I have the following error when i click on the Subcription/Newsletter form popup.

"Could not connect to the registration server. Please try again later."

Screenshot:

Store link: https://us.bonanzasatrangi.com/ Please help if anyone solve this issue

[Ollie]

Hey @alishahzad.

Thanks for reaching out.

I appreciate that you have shared your online store URL for us to take a closer look. When I navigated to your online store and tested the Subscription/Newsletter from the bottom of the online store - I received the same error message.

Just to gather some additional context, did you make any custom coding changes to your online store? Could you also let us know which theme is live on your online store?

If you are unsure about which theme is live on your online store, you can navigate to the Theme Editor and select the three dots appearing towards the top left of the page. I took a screenshot from my test store of the section I am referring to:

Looking forward to your response.

[alishahzad]

Hello @Ollie Thanks for your response.

we used the Avone v2.5 theme and we solved the issue.

issue: someone change the "MailChimp form action URL" address and we used the old one.