Why does my checkout translation not work properly?

Solved

Why does my checkout translation not work properly?

UltramarXL
Tourist
3 1 1

Hello,

 

 

Our checkout causes problems.

 

Some fields are not translated. While they have been translated in the Langify app.

The checkout and website also switch between different languages.

Who recognizes this problem and knows a solution?

I made a Loom video to show the problem. Loom Video 

 

Thanks in advance!

 

Pieter

Accepted Solution (1)
UltramarXL
Tourist
3 1 1

This is an accepted solution.

Hello Lucaskim,

 

Langify also did something in the settings of the Langify app. So i think it already was fixed. I just checked and we do not have the problem with inconsistent languages during checkout anymore.

Thank you!

View solution in original post

Replies 5 (5)

GemPages
Shopify Partner
5625 1261 1232

Hello @UltramarXL ,

 

It's GemPages support team and glad to support you today.

 

I watched your video and see the issue.

 

According to my experience, there are some causes that can lead to this issue:

- The app's setting, lets you try to look in the settings of the app to see if there is a section related to this problem.

- The app does not have the best support for the checkout page because the checkout page is a Shopify page with many limitations in customization.

- There is a conflict between the app and Shopify or between the app and another 3rd app.

 

The best solution, in this case, suggest you should contact the app to request support.

 

Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
UltramarXL
Tourist
3 1 1
Hello GemPages,

Thanks for the reaction. We will contact the app builder.
GemPages
Shopify Partner
5625 1261 1232

Hello @UltramarXL ,

 

I am so glad that my solution can help.

 

Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center

lucaskim_staff
Shopify Staff
4 1 2

Hi Pieter,

 

Thanks for reporting the issue with inconsistent languages during checkout. We investigated and have issued a fix that resolves this problem. Please take a look to confirm that it's fixed.

To learn more visit the Shopify Help Center or the Community Blog.

UltramarXL
Tourist
3 1 1

This is an accepted solution.

Hello Lucaskim,

 

Langify also did something in the settings of the Langify app. So i think it already was fixed. I just checked and we do not have the problem with inconsistent languages during checkout anymore.

Thank you!