Why is my domain showing DNS_PROBE_FINISHED_NXDOMAIN error?

UswaJiwani
New Member
5 0 0
Hi! I recently activated my shopify account. My domain was parisebyuswa.com but when i try to access it its giving this error DNS_PROBE_FINISHED_NXDOMAIN Can someone help? this is my url: https://parisebyuswa.myshopify.com/
Replies 3 (3)

Don
Shopify Staff
2777 199 390

Hi there, @UswaJiwani!

 

Thanks for reaching out here in the Shopify Community!

 

I checked out the store domain you shared with us here from my location, and I'm able to see a store load in online there straight away:

 

26-28-97584-73622

 

Could you let me know if you're still having any sort of issue with accessing your storefront or domain from where you are?

 

If so, I'd recommend you clear the cache on your browser, ensure that it's up-to-date, and that it's supported for use with Shopify.

 

Should you still encounter issues with your domain, I'd advise you to check it using another device, browser, or internet connection where possible.

 

It looks like you're in the jewelry business, could you tell me a bit more about what you're working on for your store currently?

 

I'd definitely recommend that you add a custom domain to your store, so your customers can see your brand reflected online.

 

Have you got a marketing plan in place for your business so far?

Don | Social Care @ Shopify 
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UswaJiwani
New Member
5 0 0

Hi, thanks for your response. 

I previously had a custom domain: parisebyuswa.com

But it's not working anymore. I think it has expired. I need help with renewing it please. 

Don
Shopify Staff
2777 199 390

Hi again, @UswaJiwani!

 

Thanks for getting back to me here and for clarifying the situation for me too, that's really helpful!

 

If you purchased this domain via Shopify and it was not set to renew automatically, we may be able to help you to trigger a manual renewal of this internally.

 

In order to do so, I would just ask for you to reach out via our Help Centre here, where we'll be able to securely access and discuss your account with you.

 

Let your support agent know you wish to renew this domain and they should be able to help you from there!

 

If this domain was not purchased from Shopify you would just need to reach out to your domain provider instead to see what might be possible.

 

All the best!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog