Why is my online store currently unavailable?

tariqkhaan
Shopify Partner
2 0 0

Hello dear friends 
Today i want to log in my account, but i see that my store is currently unavailable
What can I do ?

https://elara-pakistan.myshopify.com/
Help me please 

Replies 8 (8)

AvadaCommerce
Shopify Partner
3879 839 964

Hi @tariqkhaan 

 

I'm checking on your site and it's working now. Have you got it fixed?

 

If you find this helpful, please mark it as a solution.

Best regards.

banned
tariqkhaan
Shopify Partner
2 0 0

I am referring to admin, admin is not working for me.

https://elara-pakistan.myshopify.com/admin/

Anindita
Shopify Partner
675 34 95

Hi @tariqkhaan 

 

You can try to contact Shopify via live chat support: https://help.shopify.com/en/questions#/contact/chat 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
AvadaCommerce
Shopify Partner
3879 839 964

Hi @tariqkhaan 

 

With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.

You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "inactive store " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

If you find this answer helpful, please mark it as a solution.
All the best.

banned

DelightCart
Shopify Partner
1238 82 157

@tariqkhaan Please contact to shopify support.

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Victor
Shopify Staff
2509 229 532

Hi @tariqkhaan,

 

As others have said in this thread, you'd be best served reaching out to our support team directly if you're having issues accessing the Shopify admin. They will be able to take a closer look at your account once you have been authenticated, which I cannot do through the Community.

Victor | Social Care @ Shopify 
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shopeuromall
Visitor
1 0 0

Hey Victor, 

 

I have the same issue with sudden deactivation, and support isn't even able to provide a reason for it, or any indication as to when and how it can be reactivated. 

 

It has been three days and Shopify support seems to not care about the delays and costs to a customer's project...

Victor
Shopify Staff
2509 229 532

Hi @shopeuromall,

 

Thank you for getting in touch. In most cases, members of our support team are not able to provide further information on why a store has been deactivated as the ticket will likely need to be escalated to our accounts department for review. A member of that team should then be able to follow up with you over email with more information on the deactivation. If you have spoken to our support team about this already then your ticket should have been escalated correctly and will be with the appropriate team.

 

I can appreciate that this is a frustrating setback and is far from ideal, but you should receive an email from our team as soon as they have more information to share. If you are not sure if your ticket has been escalated, please contact our support team again and ask them for an update.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog