Why is Translate & Adapt auto-translating without my permission?

Why is Translate & Adapt auto-translating without my permission?

SebRobinsun
Visitor
1 0 0

I have the App Translate & Adapt and I recently had an issue that I wanted help with. An auto-translate was made within the App and changed what I had manually input. Making all the things written to simple be changed by the auto-translate tool. The issue comes that I did NOT selected that but simple received an email notification of a change I did not requested. 

Replies 5 (5)

Transcy
Shopify Partner
285 19 85

Hello @SebRobinsun ,

 

Here are some suggestions you can try to follow:

  • Roll back the changes: If possible, try to revert the changes made by the auto-translate feature. Look for an option within the app to undo or roll back the translated content to its previous state. If there is no built-in feature, you may need to manually restore the original content by referring to your own records or backups.
  • Review permissions and access: Review the permissions and access levels granted to the "Translate & Adapt" app within your Shopify admin panel. Make sure that the app only has the necessary permissions and is not granted excessive control over your store's content.
  • Restore from backups or version control: If you have backups of your store or are using version control (such as Git), you can retrieve the previous version of the content that was changed. This allows you to restore the original manually inputted content.

Hope this can help. Let us know if you need any further support.

Transcy

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richbrown_staff
Shopify Staff
651 96 160

Hi @SebRobinsun , this shouldn't be possible. Auto-translate can only be triggered manually, and will not overwrite manual edits. If you're still seeing this please get in touch and we'll look at it.

To learn more visit the Shopify Help Center or the Community Blog.

robbert3
Visitor
2 0 0

Hi @richbrown_staff, I just had a similar problem. My default language is English and was adding Dutch to the Netherlands store. I asked Shopify for support as when i published my manually translated parts from English to Dutch, it appeared on both the English and the Dutch sites. However i still see in my editor the correct english version and the correct dutch version. Only when you look at the published site it's wrong. When explaining this problem to the support, (i only left the chat to make a couple of screenshots for the support person), suddenly the support advisory said this "Kindly click on the auto translate and if you face issue I will do that for you". I ask her to not do this, however i immediately get a email your website is now auto translated to dutch... I can see in the store activity log at that same time "Shopify Staff changed Fetch". The support said she didn't do anything and will investigate this further with her team. She also recommended me to reply to this thread. So far i didn't hear back from the support. The strange part is that I still see the by myself correctly translated version in the editor, however the published version is the auto translated one. I really hope you can help me to restore and delete the auto translation and help me with the real problem i was asking support for. Thanks in advance. Robbert

richbrown_staff
Shopify Staff
651 96 160

@robbert3, we'll look into the logs to see if we can see how auto-translate was initiated; apologies if it was done without your realising. However auto-translation won't overwrite any manual translations and all can be put back as it was.

 

That said, that's not your issue. The reason you're seeing Dutch when the language is set to English is that your storefront for your Netherlands market has been customised in the Dutch language. If you go to your Online Store Editor and your Nederland market you'll see text in a mix of Dutch and English, and down the left you'll see a load of the sections and blocks have a green diamond that's half filled. This means these sections have been overwritten for your Netherlands market. This feature is called Store Contextualization and enables you to have different storefronts for different markets - like a summer collection in the northern hemisphere and a winter collection in the southern hemisphere. However, changes are to be made in the default language, then translations continue to happen via an app like Translate & Adapt. Your default language is English, but these modifications have been made in Dutch, which is why you see the mixed language experience. It's not to do with auto-translation.

 

You'll likely want to revert these templates to the default and then make the changes via translation. To do that, click these icons:

richbrown_staff_1-1705965569364.png

 

 

And you'll see the Dutch content revert back to the same English as you see on the Default context, and those green diamonds disappear. Also any feedback on the experience you had is welcome to see if the relevant teams here at Shopify can make that clearer. Thanks, Rich

To learn more visit the Shopify Help Center or the Community Blog.

robbert3
Visitor
2 0 0

Hi @richbrown_staff thanks for the clear explanation, I reset everything to the default context and changed back manually all the wrong auto translate texts. Now the site is working perfectly again in English and Dutch. Thanks again!