Using Managed Markets to sell and fulfill internationally
Hello, I am unable to accomplish what seems to be a simple thing, which is limiting *one* of my digital products from being purchased in specific countries. I attempted to do this through markets, but testing was unsuccessful since there is no shipping address affiliated with this type of purchase. Shopify support confirmed this is apparently not possible. Is there a work around? Please see below for the breakdown:
- This is for a digital product
- We are looking to restrict one of our products due to selling rights, but may have more like this in the future, so wouldn't want it to be a global store setting
- We do not want to confuse our customers with asking to enter a shipping address (these are digital products)
- Ideally restriction would be based on *billing address* location
- Restrictions would be defined by countries
- Markets/shipping zones did not work due to lack of shipping address
- Currency and tax implication do not matter in this instance
- If applicable, gateway in this instance is Shopify Payments
Thank you for your input! Feels impossible that we would not be able to do this... Hoping there are some ideas for this!
Hi @BRoss1 if this is through the online-sales channel can't market(region URL) be adapted with the buy-buttons disabled?
https://help.shopify.com/en/manual/online-store/themes/customizing-themes/store-contextualization
Or advanced coding check the localization object and disable buttons in templates or alternate templates ,etc
🗺👼This assume good-faith customers using the market for their region, IP-based purchase blocking etc is a separate advanced matter.
For multi-channel, or if themes changes aren't enough:
Test thoroughly to not accidently exclude all purchasers in all other regions.
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@BRoss1 👋🏼 Since you aren't requiring customers to enter a shipping address, the best option would be along the lines of @PaulNewton's suggestion - disabling the buy buttons, if the customer browses from a restricted market.
We run a digital downloads app - Filemonk - where we process the content to be sent post purchase, so I understand not wanting to collect a shipping address. But doing so eliminates a lot of checkout based solutions like Markets. So any check to block access will have to be pre-purchase.
Founder & CEO, Artos Software
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