Managed Markets NOT paying us for DHL e commerce shipments

[snowcountry]

Is anyone else having an issue with Manged Markets (international shipping) NOT paying them? I have 3 different shipments that shipped via DHL e commerce. USPS picks up the package and supposedly delivers it to NJ, where it is then shipped overseas via DHL e Commerce. In all 3 situations, I have the USPS scan, but the packages seem to get never pick up a DHL tracking scan. Managed Markets refuses to pay us, because the package does not have a DHL scan. Obviously, we have no control over that. But, since we do have the intial USPS scan, it seems that we should be paid, as the package does have a scan.  Per the Managed Markets rules : Your shipping label needs to be scanned by the carrier. If you drop off your package at a post office, then it might take up to 48 hours before the order is scanned. If you use a third-party logistics provider, then you need to provide a carrier name, tracking number, and a URL. If your order is a pre-order, then your order isn't eligible for payout until it's fulfilled. 

[CartierProject]

Having the same issue. Has anyone figured out how to resolve this?

[snowcountry]

I had to send a replacement, so I sent tracking to Shopify and they finally released funds on one of my transactions. I’m still waiting for insurance reimbursement on first item. We took dhl e commerce off, as an international shipping option. In just two weeks, I have 3 packages that I have not been paid for. I can’t afford to ship product and not be paid.