URL Localisation

[EdwinSNT]

Hi, I recently implemented a replays app which has shown me that customers who are visiting the site from different markets outside Australia, specifically the US are being shown product URL with /en-us/products/xxxxxx in the URL which shows an error page. Remove the URL en-us and it shows the correct product. When I try to find how the customers land on that page I cannot figure it out. Is there a way to remove the en-us from the link so that customers actually get shown the products and not an error page?

Thanks 

Edwin

[Bundler-Manuel]

Hello Edwin @EdwinSNT  you can start by trying the following steps

• Log in to your Shopify admin panel.
• Navigate to Settings > Markets.
• Click on Preferences.
• Under Automatic redirection,ensure both Country/region redirection and Language redirection are disabled.
• A cached version of the redirect rule might be causing the issue.Clear your browser cache and cookies, then try accessing your website again.
• Certain apps might have built-in localization features. Deactivate any apps related to language or markets and see if the redirects stop.
• If you've customized your theme code, there might be a snippet that triggers localization redirects. Search for code related to locale or geolocationand consider removing them if they seem unnecessary.

If these do not work then I suggest either reaching out to Shopify Support directly or looking to see if there’s a particular page or section causing the issue and then temporarily removing it.

[EdwinSNT]

No, this didn't work. I'm using ninja 404 redirects and its showing traffic to localised links still happening