Need the HST Code for Markets Pro

Casey_Samson
Explorer
47 0 9

We recently in the last few months have been using Markets Pro. Overall, it does make life easier regarding duties, taxes, and shipping.

 

We have recently had a couple issues when dealing with customers that are a businesses and need certain information for taxes. 

 

For whatever reason, business customers in Canada need to record the HST of the business they paid a tax to. The customers have asked me to provide my HST code, which I do not have because the Merchant of Record is Shopify's Markets Pro. 

 

I have asked customer support a couple times for the HST and they have no clue what I am talking about. 

 

I know Markets Pro is new and will likely have a few bumps here and there.

I do need to find this out as I cannot provide this required information to the customer that request it. 

Replies 4 (4)

VK9ApparelLLC
Tourist
6 0 1

I think the HST is based off the HS code which can be found on the customs form associated with your customer's order. I'd do a little bit of research on how HS turns into HST before just doing a copy and paste but that's a starting point if it helps you.

Casey_Samson
Explorer
47 0 9

Unfortunately, that is not what I am looking for. The HS code is for the duties, not specifically local taxes. The HST amount may be based off of the HS code in part.

What is needed to be known is what I requested, the HST Code for the MoR, which is Markets Pro.

VK9ApparelLLC
Tourist
6 0 1

Darn, well I suppose all you can really do is try to reach beyond getting in touch with a regular Shopify support specialist and get ahold of a Markets specialist. It'd be unbelievably frustrating for a Markets specialist to not be able to answer your question. 

Casey_Samson
Explorer
47 0 9

I put in a request. Waiting for a reply... still