Showing products even if they're not available to be shipped

Vensy
Shopify Partner
11 0 4

Hello!

I sell officially licensed merchandise which has licensing restrictions. Each of our collections has different restrictions, so Markets Pro has come in handy for creating different shipping profiles and making sure people can't ship there. However, I have recently run into one problem I would love to see if there's a solution for (without an app if possible?).

 

Here's a basic scenario of our collections:

  • Collection A - Can ship worldwide with no restrictions
  • Collection B - Can ship worldwide except Japan
  • Collection C - Can only ship to North, Central, and South America

When it comes to paid marketing at least I am able to strictly target the United States, but with organic marketing you never know when something will go viral. I recently had a reel for "Collection C" go viral overseas, but anytime anyone goes to the collection it looks empty so people have been frustrated that I'm promoting something that's "sold out" or I keep being asked when I will "restock".

 

Is there any way to still show the products to these users, even if they can't purchase? I have a Klaviyo location tracker that also replaces the "Add to Cart" button if the user is in a region they can't purchase at...

 

Thanks!

Crazy Cat Lady
Replies 4 (4)

mohamedboukaa
Shopify Staff
3 1 0

Hey Vensy,

 

My name is Mo, I work on the Markets Pro team. Can you share the URL of your store so I can take a look? 

 

Thanks,

Vensy
Shopify Partner
11 0 4
https://www.pawsonify.com
Crazy Cat Lady
mohamedboukaa
Shopify Staff
3 1 0

Thanks, you are correct, currently Shopify hides restricted products in regions where they are not available for sale. A workaround I can suggest, if it works for your business, you can edit your collections if possible so that no collection is 100% restricted in a given region. 

Thank you for sharing feedback on how product availability management works today. We'll definitely consider it in our roadmap. 

Vensy
Shopify Partner
11 0 4

That doesn't work because we are contractually bound to sell certain collections within certain regions. It's not something we chose, but a legal requirement.

 

Is there any way to create a redirect to a page other than the homepage? I would like to create a page that describes our licensing restrictions, but I doubt customers would find that.

Crazy Cat Lady