Solved

Product Metafield definitions not visible in custom data

joshuaking
Shopify Partner
3 0 1

Screenshot 2024-03-07 at 10.07.59.pngHi,

 

I'm moving a development store theme over to a client's site and on getting access to their store I can't see the product metafield option listed in the metafield definitions (see image below). I can't work out if this is a permissions issue as I do have access to the products themselves. Any pointers would be much appreciated!

 

Josh

 

Accepted Solution (1)

PurplePartner
Shopify Partner
136 12 22

This is an accepted solution.

Hi @joshuaking,

 

Thanks for being part of the Shopify Community! I know it might sound dumb, but could you try removing yourself, deleting cookies and cache and then sending the Collaborator Request again? 

 

Alternatively, the issue might be related to the theme you're using. Even if it's very unlikely, it might happen that the theme doesn't accept Product metafields. I don't believe it's the case though since other metafields are accepted and this issue is related more to the Custom Data section of the Shopify Dashboard.

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.

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Replies 3 (3)

PurplePartner
Shopify Partner
136 12 22

This is an accepted solution.

Hi @joshuaking,

 

Thanks for being part of the Shopify Community! I know it might sound dumb, but could you try removing yourself, deleting cookies and cache and then sending the Collaborator Request again? 

 

Alternatively, the issue might be related to the theme you're using. Even if it's very unlikely, it might happen that the theme doesn't accept Product metafields. I don't believe it's the case though since other metafields are accepted and this issue is related more to the Custom Data section of the Shopify Dashboard.

Did you find my response useful? Mark it as "Accepted solution" so others can see it, or just like it.
joshuaking
Shopify Partner
3 0 1

Hi @PurplePartner 

 

thanks for your reply, I'll give your suggestion a go and let you know what happens.

 

Josh

joshuaking
Shopify Partner
3 0 1

All sorted! Re-requesting collab access worked exactly as you suggested 

 

thanks!