Im logged in and everytime I try to contact support, it keeps sending me back to log in page

Ari5
New Member
2 0 0

Seems like im on a loop.

IM logged inside, and getting this message:

Ari5_0-1634617673799.png

I click on both options, and it takes me to this page:

 

Ari5_1-1634617741994.png

on a loop non stop. Ive tried it from different pcs and iphone. How do i Contact someone? 

I clicked my store, then it wants me to log in, I log in and it takes me back to first photo....

What is happening? 

Reply 1 (1)
VITIX-DEV
Tourist
5 1 2

Hello 

If you face the issue from going to support chat from shopify admin dashboard .You need to follow some steps :

1 Got to https://help.shopify.com/en/questions#/login

2 .Clean the cookies ,session and local storage of the browser.

2021-10-19 (5).png

3. Then login your store and then go to chat support and ask your current issue 

Thank you 

Vitix Dev