Solved

502 Bad Gateway error - 06/05/2024 Resolved.

jeffrey_ggshard
Shopify Partner
3 0 7

My admin page is not loading with 502 Bad Gateway error... Any one else?

 

 

jeffrey_ggshard_0-1717612333161.png

 

Accepted Solution (1)

JasonH
Community Moderator
193 57 97

This is an accepted solution.

Hi everybody,

 

The issue causing the admin page to display a 500 error has now been resolved. If you continue to experience any problems, please try clearing your cache before logging in. If the issue persists, let us know by posting a new topic with as much detail as possible.

 

Thank you for your patience.

 

I am marking this post as resolved to help members find the updates more quickly.

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


View solution in original post

Replies 47 (47)

Ethereal3
Visitor
2 0 6

Yes having same issue. Whole site is down. 

optijack
Tourist
3 0 2

Yea same. whole site is down. hopefully it goes up soon. 

AnasAziz
Visitor
1 0 0

Same here

 

t0ru
Visitor
1 0 1

Me too, I'm getting 504 gateway time-out

mtimms
Tourist
3 0 1

Same here, cannot log into my admin panel

optijack
Tourist
3 0 2

Same. just happened. was uploading products halfway.

mtimms
Tourist
3 0 1

yeah me too 😠

vanessajane
Visitor
1 0 0

Same. Shopify status page says all systems are working as intended. Second time this week this is happening.

imafkingmarine
Visitor
1 0 0

Same and when I refresh I get the occasional 500 Error

KalonBath
Visitor
1 0 0

Same error here. 

optijack
Tourist
3 0 2

The server is down. Need it to be refreshed fast. I have product launch tomorrow.

Rpollzzie
Visitor
1 0 0

Same here.. app is not working on mobile device or computer either.

mtimms
Tourist
3 0 1

Wonderful  I have not one but 4 shopify sites.  We should be able to be reimbursed for missed revenue.

loxingtonhatch
Visitor
2 0 1

same here

TuijaTuulia
Visitor
1 0 0

Yep.. just wrote a long blog post.. and of course lost the text..

KeithC517
Shopify Partner
1 0 10

Tired accessing store but not working. Website works. www.shopifystatus.com says everything is fine. But just the admin page can't be reached. This is for multiple Shopify stores. Anyone else in the same boat?

Edit: now it says 502 Bad Gateway 
Edit2: Issue recognized on shopifystatus.com
Edit 3: back online! (10 minutes after starting thread)

Ethereal3
Visitor
2 0 6

Same issue. Whole site is down. 

JustinNJ
Explorer
74 3 64

504 on the front end, 502 on the back.

Status says everything is fine.

 

Chris_Donahue
Tourist
5 0 9

Yes - same here.  Cannot get into admin site on web or phone.  Clearly an outage of some sort.

WonkosGames
Visitor
1 0 1

We're also having this issue. 502 and 504 errors while attempting to receive items.

JLuc96
Shopify Partner
1 0 1

Same here.

TPL178
Visitor
1 0 1

Same

 

RockyKnollFarm
Visitor
1 0 1

Yes, getting 502 bad gateway on the platform interface and 504 bad gateway for our website. When attempting to contact Shopify 24/7 support I'm getting this message: 

Unexpected Server Error

 

ryan_hazzard
Tourist
3 0 4

I'm having the same issue.

theGoldenNook
Visitor
1 0 1

issues accessing products here.

mad123
Tourist
3 0 1

Absolutely here too! Frustrating ! 

phantasie
Visitor
1 0 1

Yep, same for me. Dashboard and site are both down.

BPJWebDesign
Shopify Partner
44 3 6

Same issue. Our stores are down and cannot access admin,

 

Paul Bellantoni
Need help with your store? pbell11970@gmail.com
ivprimary
Visitor
1 0 1

Same here. Ridiculous. 

loxingtonhatch
Visitor
2 0 1

same here

drinkityourway
Visitor
2 0 1

Yup - Same here.. Everything is down. Wow....

JustinNJ
Explorer
74 3 64

JustinNJ_0-1717612690120.png

 

Chris_Donahue
Tourist
5 0 9

Status page now shows the issue under investigation

ryan_hazzard
Tourist
3 0 4

It's on the status page now

thk_n
Visitor
1 0 2

Can't trust shopifystatus.com anymore. They moderate and hide these issues recently. Downdetector.com always shows the real picture. Currently climbing up to almost 4000 stores impacted.Screenshot 2024-06-05 at 11.38.45 AM.png

BPJWebDesign
Shopify Partner
44 3 6

we just came back online

 

Paul Bellantoni
Need help with your store? pbell11970@gmail.com
joeynicks
Tourist
3 0 3

Same for our site too. First site was down. Then it went back up but then the  admin side went down. First the status page said ok but they just recently updated it. See screenshot. Screenshot 2024-06-05 113842.png

MireilleFineArt
Tourist
4 0 1

I'm having the same issue as well.. first it was the mandarin letters a couple days ago, now this lol! Can't even contact support so I suppose we just wait. Screen Shot 2024-06-05 at 2.35.28 PM.png

MireilleFineArt
Tourist
4 0 1

I'm back online now.

janiecolbaugh
Shopify Partner
16 1 4

we are down.

ryan_hazzard
Tourist
3 0 4

My site and admin are back up.

Shoppisaurus
Visitor
1 0 1

I can't access shopify admin pages it seems like Shopify servers are down. I checked some other sites using Shopify and they all are down. What's going on?

joeynicks
Tourist
3 0 3

Just happened to all of us a few minutes ago. See status page for more details. Screenshot attached. Screenshot 2024-06-05 113842.png

hellocc
Excursionist
49 0 6

Here too... Can't login to my store. Thanks.

JAGArt
Visitor
1 0 1

Absolutely terrible service, so as us sellers know Shopify is HARD to get a hold of, usually you have to speak to an AI chat bot. This chat bot claims there is no issue right now and directs you to check your internet connection EVEN THOUGH https://www.shopifystatus.com/ shows there are issues and the actual help page shows there is an active service disruption. Thought AI was supposed to replace all these human jobs? I am losing sales right now as well as not able to update my store which is what my entire plan was today. Will Shopify give us a discount for the month? Most of us spend hundreds if not thousands a month on this service. It should have 0 downtime. I worked as a hospital IT Admin for years we were a small team and never had outages as we always had backup plans. The fact I can write this whole post and the site isn't back up is majorly unsettling. There is also no good info they have given us. Its midday here in the US when our customers are most likely to be on. Everyone that reads this should demand Shopify refund all our fees for the month to get them to wake up and realize this isn't acceptable.

 

JasonH
Community Moderator
193 57 97

This is an accepted solution.

Hi everybody,

 

The issue causing the admin page to display a 500 error has now been resolved. If you continue to experience any problems, please try clearing your cache before logging in. If the issue persists, let us know by posting a new topic with as much detail as possible.

 

Thank you for your patience.

 

I am marking this post as resolved to help members find the updates more quickly.

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


JustinNJ
Explorer
74 3 64

This is not resolved. Customers can not get shipping options.

No choices when entering an order on the back end either.

@Shopify