502 Bad Gateway error - 06/05/2024 Resolved.

[jeffrey_ggshard]

My admin page is not loading with 502 Bad Gateway error... Any one else?

[Ethereal3]

Yes having same issue. Whole site is down. 

[optijack]

Yea same. whole site is down. hopefully it goes up soon. 

[AnasAziz]

Same here

[t0ru]

Me too, I'm getting 504 gateway time-out

[mtimms]

Same here, cannot log into my admin panel

[optijack]

Same. just happened. was uploading products halfway.

[mtimms]

yeah me too 😠

[vanessajane]

Same. Shopify status page says all systems are working as intended. Second time this week this is happening.

[imafkingmarine]

Same and when I refresh I get the occasional 500 Error

[KalonBath]

Same error here. 

[optijack]

The server is down. Need it to be refreshed fast. I have product launch tomorrow.

[Rpollzzie]

Same here.. app is not working on mobile device or computer either.

[mtimms]

Wonderful  I have not one but 4 shopify sites.  We should be able to be reimbursed for missed revenue.

[loxingtonhatch]

same here

[TuijaTuulia]

Yep.. just wrote a long blog post.. and of course lost the text..

[KeithC517]

Tired accessing store but not working. Website works. www.shopifystatus.com says everything is fine. But just the admin page can't be reached. This is for multiple Shopify stores. Anyone else in the same boat?

Edit: now it says 502 Bad Gateway 
Edit2: Issue recognized on shopifystatus.com
Edit 3: back online! (10 minutes after starting thread)

[Ethereal3]

Same issue. Whole site is down. 

[JustinNJ]

504 on the front end, 502 on the back.

Status says everything is fine.

[Chris_Donahue]

Yes - same here.  Cannot get into admin site on web or phone.  Clearly an outage of some sort.

[WonkosGames]

We're also having this issue. 502 and 504 errors while attempting to receive items.

[JLuc96]

Same here.

[TPL178]

Same

[RockyKnollFarm]

Yes, getting 502 bad gateway on the platform interface and 504 bad gateway for our website. When attempting to contact Shopify 24/7 support I'm getting this message: 

Unexpected Server Error

[ryan_hazzard]

I'm having the same issue.

[theGoldenNook]

issues accessing products here.

[mad123]

Absolutely here too! Frustrating ! 

[phantasie]

Yep, same for me. Dashboard and site are both down.

[BPJWebDesign]

Same issue. Our stores are down and cannot access admin,

[ivprimary]

Same here. Ridiculous. 

[loxingtonhatch]

same here

[drinkityourway]

Yup - Same here.. Everything is down. Wow....

[JustinNJ]

[Chris_Donahue]

Status page now shows the issue under investigation

[ryan_hazzard]

It's on the status page now

[thk_n]

Can't trust shopifystatus.com anymore. They moderate and hide these issues recently. Downdetector.com always shows the real picture. Currently climbing up to almost 4000 stores impacted.

[BPJWebDesign]

we just came back online

[joeynicks]

Same for our site too. First site was down. Then it went back up but then the  admin side went down. First the status page said ok but they just recently updated it. See screenshot. 

[MireilleFineArt]

I'm having the same issue as well.. first it was the mandarin letters a couple days ago, now this lol! Can't even contact support so I suppose we just wait. 

[MireilleFineArt]

I'm back online now.

[janiecolbaugh]

we are down.

[ryan_hazzard]

My site and admin are back up.

[Shoppisaurus]

I can't access shopify admin pages it seems like Shopify servers are down. I checked some other sites using Shopify and they all are down. What's going on?

[joeynicks]

Just happened to all of us a few minutes ago. See status page for more details. Screenshot attached. 

[hellocc]

Here too... Can't login to my store. Thanks.

[JAGArt]

Absolutely terrible service, so as us sellers know Shopify is HARD to get a hold of, usually you have to speak to an AI chat bot. This chat bot claims there is no issue right now and directs you to check your internet connection EVEN THOUGH https://www.shopifystatus.com/ shows there are issues and the actual help page shows there is an active service disruption. Thought AI was supposed to replace all these human jobs? I am losing sales right now as well as not able to update my store which is what my entire plan was today. Will Shopify give us a discount for the month? Most of us spend hundreds if not thousands a month on this service. It should have 0 downtime. I worked as a hospital IT Admin for years we were a small team and never had outages as we always had backup plans. The fact I can write this whole post and the site isn't back up is majorly unsettling. There is also no good info they have given us. Its midday here in the US when our customers are most likely to be on. Everyone that reads this should demand Shopify refund all our fees for the month to get them to wake up and realize this isn't acceptable.

[JasonH · Accepted solution]

Hi everybody,

The issue causing the admin page to display a 500 error has now been resolved. If you continue to experience any problems, please try clearing your cache before logging in. If the issue persists, let us know by posting a new topic with as much detail as possible.

Thank you for your patience.

I am marking this post as resolved to help members find the updates more quickly.

[JustinNJ]

This is not resolved. Customers can not get shipping options.

No choices when entering an order on the back end either.

@Shopify