Add code & text to confirmation email

[kelly93]

Hi there, 

I would like to add a dynamic line to our confirmation email from Shopify to customers if they have purchased a specific product. IE - If they have purchased our shipping insurance, the confirmation email directs them to where they can make a claim. 

This is the code I have placed in the liquid code of the confirmation email but when I tested it, it didn't work. 

{% if product.title == 'protectMY Products Shipping Protection' %}
You purchased protectMY Products Protection, if there is any issues with your package during shipping, please make a claim <a href="https://au.protectmeproducts.co/pages/protectme-claim-page">via this link.</a>
{% endif %}

If anyone can help, that would be great. 

Thanks

[Dan-From-Ryviu]

Hi @kelly93 

You need to edit your code to this to ensure it works on your email.

{% if line.product.title == 'protectMY Products Shipping Protection' %}
You purchased protectMY Products Protection, if there is any issues with your package during shipping, please make a claim <a href="https://au.protectmeproducts.co/pages/protectme-claim-page">via this link.</a>
{% endif %}

[kelly93]

That still didn't work 😣

[Dan-From-Ryviu]

Hi @kelly93 

Make sure you add the correct product name instead 'protectMY Products Shipping Protection'. 

Or could you send me that product URL so I can provide another code.

[kelly93]

Hi there,

Sorry for the delay. This is the link: https://au.protectmeproducts.co/products/navidium-shipping-protection

[Dan-From-Ryviu]

{% if line.product.id == 9423258616124 %}
You purchased protectMY Products Protection, if there is any issues with your package during shipping, please make a claim <a href="https://au.protectmeproducts.co/pages/protectme-claim-page">via this link.</a>
{% endif %}

Please try to update the code to this and check again 

[kelly93]

Hey there, still not working 😞 

[kelly93]

Hey Dan - This code still wasn't working. Was there another solution?