Adding Customer Notes to Order Printer App

[Joanna_Pleta]

Hi there, is there a way to add Customer Notes to the Order Printer App template?

[Elias]

Hi, @Joanna_Pleta.

Thank you for reaching out and posting this question!

You can add the customer notes by editing the Order Printer template and adding the variable for notes - {{ notes }}. However, it's important to note that the placement of the variable on the template will determine where the customer notes will appear on the invoices or packing slips. To help you with this, I've included an example of the Order Printer template from my test store.

From my example, you can simply add the variable used in Line 127. However, it's also worth noting that your template may be different from mine, so you may need to paste the variable in a different line. That being said, if you'd like for the customer notes to appear within a box or grid, then you can add the codes from Line 125-128. The additional coding variables in Line 125, 126, and 128 serve to hide the notes section if the order doesn't contain any customer notes.

If you need further assistance with customizing the Order Printer templates, then this is something that our Theme Support team can help you with. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request. 

I'd love to hear more about your business! What kinds of products do you sell? Do you have a marketing plan prepared for your store?

[WhiteWater_Web]

Hi there - this solution adds the order notes to the template; how are customer notes added to the template...they are different.

Let us know as we have a client who requires this.

Thanks.

WhiteWater Web

[Elias]

Hi, @WhiteWater_Web.

Thank you for joining the thread!

The instructions provided earlier in the thread is for adding the order notes from the cart page onto the templates using our Order Printer app. If you're not using Order Printer, then you can edit the notification templates and add the variable for notes to any of the templates. However, if you're trying to add the internal notes from an order's timeline, then there isn't a way to do this at the moment as they were designed with internal-use for staffs. 

That being said, depending on the type of internal notes that your client wishes to add to the templates, there may be other methods that they can consider. For example, if they simply want to add "thank you" messages for their customers, then they can also use handwritten sentiments or physical cards. Nonetheless, if you can share more details about your client's use-case, then I'd also be happy to share this suggestion as a feature request with our development team. Would you be able to share more insight on which notes your client wants to add and why? 

[GabbyG1]

I think the original question was about adding Customer Notes from the customer's profile (VAT number, etc.). Not from the order page.

I don't think it is supported since Customer Notes variable is not in the Liquid variable list. But maybe there are some workarounds or other apps or ways to extract that information into Liquid.

[WhiteWater_Web]

We were able to create a workaround, if anyone is interested in some custom dev.

Cheers!

WhiteWater Web

[foleywilliam]

What was the solution you came up with? I am trying to accomplish the same thing. I want to add Customer Notes to the order

[WhiteWater_Web]

We created a custom/private app to do this; we have integrated it for a variety of diifferent clients already - let us know if you want us to assist you as well. DM or email us at info [@] whitewatersolutions.com.

Cheers.

WhiteWater Web

[Jessica_MacNerl]

Good Morning, This worked great for us using the order printer to include our customers notes!

However, I got notice of order printer update, and installed new version. Copied my code over  which is below and it no longer shows up in the "new version"  what is the modification needed to work?   Thank you

{% if note %}
  <h3 style="margin: 0 0 1em 0;">Note</h3>
  <p>{{ note }}</p>
{% endif %}