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bad gateway 502 on submitting product with many images

bad gateway 502 on submitting product with many images

Antonio84
Shopify Partner
51 1 3
‎07-30-2021 04:12 AM

Hello, I am getting bad gateway 502 error when I upload a product with many images, this is the json:

{
    "title": "Portaposate Optima Vertex/Concept 500mm (Spalle 16mm)",
    "body_html": "Portaposate per cassetti da cucina Vertex e Concept con un disegno lineare e una gran capacit\u00e0 di riempimento per posate e altri utensili da cucina. Da utilizzare con cassetti montati in <strong><strong> moduli con larghezza da 400mm a 1000mm, con profondit\u00e0 500mm e con pannelli di spessore 16mm.\u00a0 </strong></strong>Realizzato i<strong><strong>n plastica bianca e grigio antracite.</strong></strong><pre id=\"\"tw-target-text\"\" class=\"\"tw-data-text tw-text-large XcVN5d tw-ta\"\" dir=\"\"ltr\"\" data-placeholder=\"\"Traducci\u00f3n\"\">\u00a0</pre>",
    "status": "active",
    "published_at": "2021-07-30T10:01:49.142629",
    "published_scope": "global",
    "gift_card": false,
    "vendor": "Emuca",
    "product_type": "Organizzatori per la cucina",
    "images": [
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393275918.main.jpg",
            "position": 1
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/8333215-croquis",
            "position": 2
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/83258-cotas_montaje",
            "position": 3
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393275918.PT20.jpg",
            "position": 4
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/OPTIMA_BL-1.jpg",
            "position": 5
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/OPTIMA_BL-2.jpg",
            "position": 6
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393272535.main.jpg",
            "position": 7
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/8333723-croquis",
            "position": 8
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/83258-cotas_montaje",
            "position": 9
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393272535.PT20.jpg",
            "position": 10
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/OPTIMA_GA-1.jpg",
            "position": 11
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/OPTIMA_GA-2.jpg",
            "position": 12
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393275956.main.jpg",
            "position": 13
        },
        {
            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/8333615-croquis",
            "position": 14
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            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/83258-cotas_montaje",
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            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393275956.PT20.jpg",
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            "src": "https://www.emucaonline.com/catalog/images/sl-variants/OPTIMA_BL-2.jpg",
            "position": 18
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        {
            "src": "https://www.emucaonline.com/catalog/images/sl-variants/8432393275925.main.jpg",
            "position": 19
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            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/83258-croquis",
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            "src": "https://www.emucaonline.com/catalog/images/pdf-to-image/83258-cotas_montaje",
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            "src": "https://www.emucaonline.com/catalog/images/sl-variants/OPTIMA_BL-2.jpg",
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            "weight": 0.822,
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            "inventory_management": "shopify",
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            "requires_shipping": true,
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        {
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            "fulfillment_service": "manual",
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            "taxable": true,
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            "weight": 1.07,
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            "grams": 1070.0,
            "inventory_management": "shopify",
            "inventory_policy": "deny",
            "fulfillment_service": "manual",
            "requires_shipping": true,
            "taxable": true,
            "weight_unit": "kg",
            "option1": "1 UN | Modulo 800 mm",
            "option2": "Plastica grigio antracite | Tecnoplastica",
            "option3": "5 | 76,5 | 52"
        },
        {
            "weight": 0.647,
            "price": 24.567999999999998,
            "barcode": "8432393272481",
            "sku": "8333223",
            "grams": 647.0,
            "inventory_management": "shopify",
            "inventory_policy": "deny",
            "fulfillment_service": "manual",
            "requires_shipping": true,
            "taxable": true,
            "weight_unit": "kg",
            "option1": "1 UN | Modulo 500 mm",
            "option2": "Plastica grigio antracite | Tecnoplastica",
            "option3": "5 | 44,5 | 52"
        }
    ],
    "options": [
        {
            "name": "Formato | Dimensione",
            "values": [
                "1 UN | Modulo 400 mm",
                "1 UN | Modulo 1.000 mm",
                "1 UN | Modulo 800 mm",
                "1 UN | Modulo 700 mm",
                "1 UN | Modulo 600 mm",
                "1 UN | Modulo 900 mm",
                "1 UN | Modulo 500 mm",
                "1 UN | Modulo 450 mm"
            ]
        },
        {
            "name": "Colore | Materiale",
            "values": [
                "Plastica grigio antracite | Tecnoplastica",
                "Plastica bianca | Tecnoplastica"
            ]
        },
        {
            "name": "Altezza | Larghezza | Lunghezza",
            "values": [
                "5 | 39,5 | 52",
                "5 | 44,5 | 52",
                "5 | 96,5 | 52",
                "5 | 66,5 | 52",
                "5 | 86,5 | 52",
                "5 | 76,5 | 52",
                "5 | 57,5 | 52"
            ]
        }
    ]
}

 

The json syntax is OK, I checked online.

If I update the product without images is ok.

I don't know what is wrong.

 

The complete error message:

Traceback (most recent call last):
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 286, in _open
    http_response = self._handle_error(self._urlopen(request))
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 316, in _urlopen
    return urllib.request.urlopen(request, timeout=self.timeout)
  File "/usr/local/lib/python3.7/urllib/request.py", line 222, in urlopen
    return opener.open(url, data, timeout)
  File "/usr/local/lib/python3.7/urllib/request.py", line 531, in open
    response = meth(req, response)
  File "/usr/local/lib/python3.7/urllib/request.py", line 641, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/local/lib/python3.7/urllib/request.py", line 569, in error
    return self._call_chain(*args)
  File "/usr/local/lib/python3.7/urllib/request.py", line 503, in _call_chain
    result = func(*args)
  File "/usr/local/lib/python3.7/urllib/request.py", line 649, in http_error_default
    raise HTTPError(req.full_url, code, msg, hdrs, fp)
urllib.error.HTTPError: HTTP Error 502: Bad Gateway

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "webmaster_tool.py", line 65, in <module>
    execute()
  File "/home/user/execute.py", line 36, in execute
    emuca()
  File "/home/user/emuca.py", line 316, in emuca
    product.save()
  File "/home/user/.local/lib/python3.7/site-packages/shopify/resources/product.py", line 45, in save
    return super(ShopifyResource, self).save()
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/activeresource.py", line 839, in save
    data=self.encode())
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 375, in post
    return self._open('POST', path, headers=headers, data=data)
  File "/home/user/.local/lib/python3.7/site-packages/shopify/base.py", line 27, in _open
    self.response = super(ShopifyConnection, self)._open(*args, **kwargs)
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 288, in _open
    http_response = self._handle_error(err)
  File "/usr/local/lib/python3.7/site-packages/pyactiveresource/connection.py", line 429, in _handle_error
    raise ServerError(err)
pyactiveresource.connection.ServerError: Bad Gateway

 

 

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Replies 2 (2)

GrahamS
Shopify Staff (Retired)
193 37 55
‎08-10-2021 10:21 PM

Hello @Antonio84 ,

Are you receiving any kind of response headers with a request ID when performing this action? If so, I can check the logs to see what specifically might be happening here.

Best,

Graham

To learn more visit the Shopify Help Center or the Community Blog.

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ASLuis
Shopify Partner
6 0 2
‎04-10-2023 11:09 PM

Hello thanks for sharing, right now I am experiencing the same error, were you able to solve the problem and if so how?

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