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CANCEL MY STORE

CANCEL MY STORE

Malhosani
Visitor
2 0 0

Hi , hope you are doing well, 

 

please help me to close the store and get refund

 

thank you 

 

Reply 1 (1)

AvadaCommerce
Shopify Partner
3879 840 1007

Hi @Malhosani 

 

You can do it by following the steps below to deactivate your store :

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Cancel subscription or Pause or deactivate store.

  3. Click Cancel subscription and close store or Deactivate store.

  4. Select a reason for the deactivation, and then click Continue.

  5. Enter your password, and then click Close store or Deactivate now.

I'm attaching the document here in case you want to learn more about Shopify Pausing or deactivating your store and some notices that you might know before canceling your subscription and deactivating your Shopify store.

This will close your store, remove you from active billing, and restrict all access to the account itself. Shopify will need the account to be closed before a refund request can be considered.

As per Shopify Terms of Service, they will not offer refunds after you pass the 14 days trial and be charged for the paid plan, but if your store was recently closed then they may be able to offer an exception. Contact directly Shopify Support here to submit your request. 

 

If you feel like this answer is helpful, please mark it as a SOLUTION.

Hope you could sort out the problem soon.

banned