Checkout event is missing customer record details

Shopify Partner
1 0 2


In our customer store (, when using a phone no to checkout.  Subsequent checkout-related events 

checkout/create, checkout/update events are missing customer objects in the payload.  We tested in other stores, the same flow is working fine. 


Attached sample event.



Replies 2 (2)
Shopify Partner
1 0 1

Hi @geekybk I recently started seeing the same issue, how did you resolve it?

Shopify Partner
3 0 1

Facing the same issue for another store


Did you find any solution to this?