Re: Clarity & Checkout Extensibility

Clarity & Checkout Extensibility

syodev
Shopify Partner
24 0 7

Hi!

After we updated to the Checkout Extensibility update, we cannot see any recordings anymore on our checkout compared to when we were doing it with the checkout.liquid. I have added the tracking code on the Order Status Page Scripts but it still doesn't record the Checkout Pages other than the Thank You Page. Is Checkout Extensibility blocking Clarity(Heatmap)?

If you find my tips useful, please mark them as the solution. Cheers!
Feeling grateful? Buy me a coffee!
Replies 11 (11)

SBD_
Shopify Staff
1829 271 414

Hey @syodev 

 

Depending on how Clarity integrate with the checkout it's possible they're not compatible with the upgraded checkout - please reach out to them to confirm / see if they can become compatible.

Scott | Developer Advocate @ Shopify 

CharlesV83
Tourist
3 0 2

If Clarity is compatible, where would the tracking code be added in order to pass data to Clarity? My store has the same issue. The Clarity code is in our theme.liquid header and in the order status page add'l scripts. Is there a way to add the tracking code to the rest of the checkout without an app or pixel (which don't seem to exist yet)

marcoswata
Shopify Partner
123 10 37

@CharlesV83 have you ever found a solution for this please? Thanks

If my answer was helpful then please Like and Accept Solution 🙂
If you need help with design, development or marketing your store, contact me!
CharlesV83
Tourist
3 0 2

So far nothing, unfortunately. I will reply to this thread as soon as I hear of a solution that works!

 

From the Clarity Support Team:

"Thanks for using Clarity. This is known issue. All users who upgrade to the new Shopify pixel are facing the same issue with their checkout data.

 

We are checking with Shopify how can we solve this issue. Unfortunately, there are no workarounds or temp solutions for this issue."

Buildingslivin
Visitor
1 0 0

@CharlesV83 

 

We have the same issue. Did you found a solution?

Mariia_Melnyk
Shopify Partner
1 0 0

Same issue here. Have you ever found a solution for this?

Alex123451
Shopify Partner
2 0 2

Hey, any update?

RomanHado
Shopify Partner
1 0 0

Today I was interested in this same question, so I reached out to Microsoft Clarity technical support, and here's what they replied:

Microsoft Clarity: Thanks for your interest in Clarity. This is known issue. All users who upgrade to the new Shopify pixel are facing the same issue with their checkout data.

We are checking with Shopify how can we solve this issue. Unfortunately, there are no workarounds or temp solutions for this issue.

Alex123451
Shopify Partner
2 0 2

Hi RomandHado, unfortunately, it's the same reply CharlesV83 got almost a year ago.
https://community.shopify.com/c/online-store-and-theme/clarity-amp-checkout-extensibility/m-p/230066...

 

No progress for a year, that's a bummer!

ernestasb
Visitor
1 0 1

Same issue. Hope we have a solution here..

lynth
Shopify Partner
80 3 6

Still nothing? 

If my tips are useful, just mark it as the solution. Cheers!
Feeling grateful? Buy me a coffee!