Custom Pixel Loading Inconsistently

Shopify Partner
1 0 1

We added a custom pixel to the customer_events settings but observed that the pixel sometimes doesn't load at all, while other times it loads as expected. The issue is not in the pixels code, but that, verifiably in the browser, the pixel is never loaded by Shopify.

Here are two screenshots of the Chrome Dev Tools Panel showing the resources loaded, both times with the page fully ready.

Reply 1 (1)

Shopify Partner
7 1 2

Having the same issue, used to run consistently. Pixel code did not change but does not run all the time anymore.