Domain Transfer to shopify

Domain Transfer to shopify

IjWu
Visitor
2 0 0

Transferring a domain but didn't get the email to confirm transfer

Replies 4 (4)

DelightCart
Shopify Partner
1242 82 157

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AvadaCommerce
Shopify Partner
3879 839 971

Hi @IjWu 

 

If you are transferring the third-party domain to Shopify, it can take up to 20 days for your domain to be transferred. After it's transferred, you receive a confirmation email from Shopify, and you can access your domain settings on the Domains page in your Shopify admin. 

 

The best next step for you now is to contact the Shopify Support team directly and have them check it for you.

 

You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "transfer domain confirmation email" and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

 

If you feel like this answer is helpful, please mark it as a solution.

Best regards.

banned
IjWu
Visitor
2 0 0
Thank you. I followed this process but didn't get the email to approve the
transfer (as per the last step indicated below). I scrolled down to get
shopify support via email but no email or contact info comes up. It always
goes back to the page where you ask the community a question. I literally
can not reach anyone that works at shopify. Is there an email i can use to
contact them pls?

1. "Check the email account associated with your domain. Depending on
your domain provider, you might have an email asking you to confirm these
changes. If you receive an email, then you need to approve the domain
transfer by clicking a link in the email message such as *Confirm
Transfer* or *Approve Transfer*."


AvadaCommerce
Shopify Partner
3879 839 971

Hi @IjWu 

 

You could refer to this link to get the live chat or email them without logging in to your account.

 

I hope this helps.

banned