Downloading/Uploading Theme

joanerosary
Excursionist
26 0 5

Hi! I tried downloading a theme from my old account and uploaded it into my new Shopify account. The theme looked totally different when I uploaded it. I was able to input the sections manually however 2 sections were not available. The "text columns with images" and "home-journey-section" Can anyone help me with this? Thank you!

Replies 26 (26)

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ..

Add it manually in the customizer area.. home journey section is coming from where? It is from a customizer or code?

you need to add again if it is not showing.

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joanerosary
Excursionist
26 0 5

Thank you for responding! I tried adding it in the customizer area but those sections don't show up or are not available when I try to add them.

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

I have to check the file structure for this.

Otherwise, you have to add a new section and copy the text as in the previous theme...

 

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joanerosary
Excursionist
26 0 5
Is there any way that I can do this on my own? Any sources that I can look
into for the process? Because everything's working in the website except
for these 2 sections that we need to keep it running. Thank you!
oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Yes If you have added a custom section? the add a new section in your new theme.

oscprofessional_0-1651130221769.png

 

and select suitable and copy the content from the previous theme and paste here. 

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joanerosary
Excursionist
26 0 5

Yes I did but the section I need is not available in the new theme that I
uploaded [image: Screen Shot 2022-04-28 at 3.22.28 PM.png]
[image: Screen Shot 2022-04-28 at 3.22.41 PM.png]Screen Shot 2022-04-28 at 3.40.23 PM.pngScreen Shot 2022-04-28 at 3.40.37 PM.png

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary 

Give the screenshot from the previous theme of the custom section you added.

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joanerosary
Excursionist
26 0 5
For context, I did not create the previous theme. I just downloaded that
theme and uploaded it to a new account so I don't know how the previous
developer did it. [image: Screen Shot 2022-04-28 at 3.26.26 PM.png]
oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

You didn't duplicate your old theme? didn't you take backup?

If you open old account then you can see the previous theme

I have to analyze your both theme so that I can solve your issue.

I am not able too see the screenshot ?

 

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joanerosary
Excursionist
26 0 5

Can you check my previous reply, I updated the screenshots. The old theme was duplicated then that's the theme file that I downloaded and uploaded to the new account.

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Check your old theme (It should be there below the live theme in the old account )and customize it then you can see old content.

send me the screenshot of the old account theme admin panel.

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joanerosary
Excursionist
26 0 5

This is what the website looks likeScreen Shot 2022-04-28 at 3.50.02 PM.png

When I duplicated it, this is what it looked like. Screen Shot 2022-04-28 at 3.50.15 PM.png

joanerosary
Excursionist
26 0 5

Where can I see the admin panel?

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

oscprofessional_0-1651133296300.png

 

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joanerosary
Excursionist
26 0 5

Here is it from the previous acountScreen Shot 2022-04-28 at 4.09.37 PM.png

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Click the customize button and check.

startup theme is your old theme?

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joanerosary
Excursionist
26 0 5

Yes startup theme is my old theme. In the old account all sections are there. The only issue is that on the uploaded startup theme in the new account 2 sections are missing

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

as you said, Yes startup theme is my old theme. In the old account all sections are there,

click on customize and copy the content ok!

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oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Check here

oscprofessional_0-1651134042142.png

 

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joanerosary
Excursionist
26 0 5

I was able to copy the contents of the sections. This is the screenshot from the old accountScreen Shot 2022-04-28 at 4.31.20 PM.png

 

This one is from the new account alreadyScreen Shot 2022-04-28 at 4.31.00 PM.png

 

As you can see in the previous account there are text columns with images and home-journey-section. But in the new account, those 2 sections are not there, when I try to add them it says no results found.  Screen Shot 2022-04-28 at 4.35.49 PM.pngScreen Shot 2022-04-28 at 4.36.02 PM.png

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Yeah, there is a missing snipped code somewhere I need to check your store liquid files. It is time-consuming work. or ask your developer to fix it.

You can directly get connected with me via email.

we can discuss it there.

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joanerosary
Excursionist
26 0 5

Sent you an email.

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Also we can connect by What's App 

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joanerosary
Excursionist
26 0 5

The WhatsApp url is invalid. I can't connect to you.

oscprofessional
Shopify Partner
15905 2378 3087

@joanerosary ,

Check PM.

Get pass your Store Core Web Vital Free Speed Optimization Audit, Chat on WhatsApp | Skype : oscprofessionals-87 | Email: pallavi@oscprofessionals.com | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing | Oscp Upsell & Cross sell App : Free | Oscp Sales & Volume Discount App : Free | Custom Pricing Wholesale App : Free
joanerosary
Excursionist
26 0 5

For context, I did not create the previous theme. I just downloaded that
theme and uploaded it to a new account so I don't know how the previous developer did it.
Screen Shot 2022-04-28 at 3.37.39 PM.png