Solved

Email

Nataliekay73
Tourist
3 1 0

I received this email this morning. Is this legit? I have a free theme currently. Thank you! I checked my Shopify actions to see if I needed to dispute any and it states I don’t have any currently. Any feedback is welcome! 

 

Hello,

 
I'm Mary, a certified Shopify Partner. After reviewing your store, I noticed that the theme you're using is unlicensed.
 
I need to ask: Where did you get the theme for your store?
 
It's crucial to address this promptly. Failing to provide proof of theme licensing could prompt Shopify to take action, possibly resulting in your store's closure.
 
Let's address this directly and make sure your store complies with Shopify's guidelines without delay.
 
Looking forward to your prompt response.
Best regards,
Mary
 
it was from “best Shopify team”

 

Accepted Solution (1)
Nataliekay73
Tourist
3 1 0

This is an accepted solution.

I just looked and I am using dawn. So would that email be spam? Sorry just get worried and don’t want to have issues! 

View solution in original post

Replies 4 (4)

saim007
Shopify Partner
496 64 83

@Nataliekay73 if you are using dawn or any other shopify theme which is installed from the shopify theme store then it is legit. No need to worry.

Saim | Shopify Partner Expert

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Nataliekay73
Tourist
3 1 0

This is an accepted solution.

I just looked and I am using dawn. So would that email be spam? Sorry just get worried and don’t want to have issues! 

saim007
Shopify Partner
496 64 83

@Nataliekay73 may be it is a service offering email so just ignore and dawn is a free shopify theme so it doesn't require license. No need to worry about it. If i cleared your doubt then please mark as solve so others can take a note!

Saim | Shopify Partner Expert

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Nataliekay73
Tourist
3 1 0

I was able to get ahold of a representative and they did in fact state it was spam and to disregard! Thank you!