Facebook Pixel "Connected" on Shopify... but helper says no pixels found on website

John_Palmer
New Member
5 0 0

I cannot for the life of me figure out how to successfully integrate Facebook Pixel 😞 As is, Pixel is connected through the Shopify integration and the pixel is not showing up.

 

Error from Facebook Pixel Helper: "No pixels found on 20fiftycompany.com. Ad and tracking blockers can prevent pixel fires." My VPN is off and I have temporarily removed my add blocker, still no pixel found.

 

I thought maybe it was just not showing on Facebook Pixel Helper because it wasn't manually coded in, this is not the case. When I try to set up events to track, Facebook Business Manager also says it does not detect a Pixel.

 

I also experimented with doing the integration AND coding it in... THIS DID NOT WORK, the Pixel Helper detected the Pixel but it had no functionality from Facebook Business Manager. I have since removed the code and just have it "Connected" (Screenshots attached).

 

Please help, any suggestions and guidance would be massive!! I have no issues adding code if there is a fix that way. Thanks in advance!PixelProblems2.PNGPixelProblems1.PNG

Replies 5 (5)

ludi
Shopify Partner
16 0 4

Did you ever resolve this?

ludi
Shopify Partner
16 0 4

Update: I found solution here (1) Conversions API stopped working on Shopify store : FacebookAds (reddit.com)

 

Changing Customer Privacy Setting in Shopify to 'Collected before consent' resulted in all Pixel and Conversion API events working..... of course this leads to further problems...

iceje
Visitor
1 0 0

Having the same problem. How did you fix it??

 

olinka012
Tourist
15 0 1

I have the same problem.. how did you fix?

CaptainNezz
Visitor
1 0 0

Did you ever solve this? I can not get this fixed