Help! Variants disappeared on mobile with Dawn theme

quirkyprint
Tourist
3 0 2

Hello, I'm desperate for some help please! I've used some apps recently and I don't know if that has anything to do with it, but products with variants can't be purchased now from a mobile phone. When you click into the product, it just shows the title, the main image and the price of the most expensive variant underneath the image. Everything else has disappeared - the variants, the qty box, the Klarna badge, star rating, add to cart buttons, description, share button and reviews, all gone. It flashes up for a second and then disappears. From googling I'm thinking maybe the Java Script has an issue, but I need to sort it urgently as I'm just starting to build momentum now as a new business and this could make me lose all of my customers if they can't buy the products!

Replies 8 (8)

KetanKumar
Shopify Partner
36845 3636 11969

@quirkyprint 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

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quirkyprint
Tourist
3 0 2

Thank you so much, it’s www.quirkyprint.co.uk. Someone else could view it fine on their phone, which was an Android device. I’m on iPhone and can’t view it at all! I’ve attached a photo of what I see on my phone.

747724F3-90BB-45FB-B725-6852A5484662.png

KetanKumar
Shopify Partner
36845 3636 11969

@quirkyprint 

can you share product url with issue image i can't see now 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
quirkyprint
Tourist
3 0 2
KetanKumar
Shopify Partner
36845 3636 11969

@quirkyprint 

i need particular product URL 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
KetanKumar
Shopify Partner
36845 3636 11969

@quirkyprint 

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

consult_va
Shopify Expert
15 0 0

Hi There,

I have checked most of the product pages on iOS phone using safari browser and it all appears to be working fine. If you are facing issue with any specific product, please share the product page url or the name of the product. We will check and get back with the possible solution. 
Thank You.

Regards,
Team Consultva
https://consultva.com/

Thanks and Regards,
Team Consult VA| Shopify Expert @ consultva.com
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Muhammad-Faizan
Shopify Partner
11 0 1

I found one solution, you don't need to do any coding thing,

simply go on theme customization -> Default Product -> Product Information -> check this option "Hide other variants’ media after selecting a variant".

 

What does it do?

This option will close the carousel slider because in the dawn theme we can select a variant from picker and button. so after checking the above option, this issue will be solved.
thanks