my online is showing everything "out of Stock" which is incorrect,

spinspirit
Tourist
5 0 0

I am losing my seasonal business, this has happened before, and the fix was internal, not something I can do. Getting massively frustrated with this

Replies 4 (4)

MarinaPetrovic
Shopify Partner
559 124 182

Hi @spinspirit , is tracking quantity option important for you?

If not, fastest way to solve this, without looking closer into the problem, is to uncheck "Track quantity" option for your products/variants. 

M.Petrovic | Shopify Developer
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spinspirit
Tourist
5 0 0
Marina thanks for the suggestion. Does unchecking "Track Quantity" allow
online orders of the unchecked item to sell if I have no inventory?
Charlie
MarinaPetrovic
Shopify Partner
559 124 182

@spinspirit  I'm not completely sure what is the problem you have, since if you have products in stock, you should be able to sell them.

Anyway, if your current problem is that none of the products could be purchased, I suggest that you leave option "Track quantity" checked for products that you really doesn't have in stock, and uncheck for rest of the products.

 

If you find my answers helpful, please mark resolved or like.

M.Petrovic | Shopify Developer
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spinspirit
Tourist
5 0 0
Thanks for your time MarinaPetrovic. I finally got a support chat going
with someone that was able to help clear up the issue, mine being seriously
unique; Now I'm up and running with all stock being available again.