Product Page's top part greyed out once reload/loaded

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Product Page's top part greyed out once reload/loaded

JayneFGulbin
Shopify Partner
15 2 8

Hi everyone, 

Would need someone to check our site why this looks like this when loaded. This happens not really on all products (we've got lots so I cannot really pinpoint) and only happens on smaller viewpoint (see screenshot)

But every time I scroll down, it goes back to normal. I'm willing to pay a little. I just need someone to help me identify what's causing the issue, I can probably just resolve it once I can find out what it is. 


Sample link: https://www.nikkiajoycosmetics.com.au/products/matte-base-primer (view on smaller viewpoint)

JayneFGulbin_0-1727763896682.png

 

 

Tried checking console, css and everything but still can't find it. I've also had reuploaded the theme.
Any help/idea will be greatly appreciated!

 

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Shopify Developer & Expert | Web Designer | Creative Graphic
Accepted Solution (1)

EvinceDev
Shopify Partner
38 5 6

This is an accepted solution.

Hello @JayneFGulbin,

There is css issue, just remove it will resolve your problem see attached image.

EvinceDev_0-1727769197083.pngEvinceDev_1-1727769219737.png

Selector path: 
#t4s_tab_tab_html_cqghCz (For this product)

#ProductInfo-template--template--17262008631525__main__main > div.t4s-product-tabs-wrapper.t4s-product-tabs-wrapper-template--17262008631525__main.is--tab-design__accordion.is--tab-design-mb__accordion.is--tab-position__inner.is--tab-layout__full > div > div > div.t4s-tab-wrapper.t4s-active > div(To find this div in other product's)

Want to modify or develop new app, Hire us.
If our Answer is helpful then please Like and Accept Solution!
I am an eCommerce and Marketing Technology consultant based in India.
To inquire about consulting work availability, You can reach me on Skype by live: rahul.evince or mail on [email protected].
Shopify Apps URL :- https://apps.shopify.com/partners/gemfind1
Customization on Shopify Theme | Shopify App Development | SEO & Digital Marketing

View solution in original post

Replies 3 (3)

EvinceDev
Shopify Partner
38 5 6

This is an accepted solution.

Hello @JayneFGulbin,

There is css issue, just remove it will resolve your problem see attached image.

EvinceDev_0-1727769197083.pngEvinceDev_1-1727769219737.png

Selector path: 
#t4s_tab_tab_html_cqghCz (For this product)

#ProductInfo-template--template--17262008631525__main__main > div.t4s-product-tabs-wrapper.t4s-product-tabs-wrapper-template--17262008631525__main.is--tab-design__accordion.is--tab-design-mb__accordion.is--tab-position__inner.is--tab-layout__full > div > div > div.t4s-tab-wrapper.t4s-active > div(To find this div in other product's)

Want to modify or develop new app, Hire us.
If our Answer is helpful then please Like and Accept Solution!
I am an eCommerce and Marketing Technology consultant based in India.
To inquire about consulting work availability, You can reach me on Skype by live: rahul.evince or mail on [email protected].
Shopify Apps URL :- https://apps.shopify.com/partners/gemfind1
Customization on Shopify Theme | Shopify App Development | SEO & Digital Marketing
JayneFGulbin
Shopify Partner
15 2 8

Thank you so much for this! 

It did resolve the issue but I am now working on completely removing the delay. Do you have an idea if this is because of a js? Or this is purely just css?

- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- Think we should work together? Do you need more help? I’d love to hear from you at [email protected] or buymeacoffee.com/JayneGrace
Shopify Developer & Expert | Web Designer | Creative Graphic
EvinceDev
Shopify Partner
38 5 6

Hello @JayneFGulbin ,
These two element causing grey background issue. Removing any one of them or both will fix the issue without delay.

EvinceDev_0-1727950844146.png

div selector: #t4s-fbt__frmtemplate--17262008631525__main > ul > li.t4s-fbt__item.t4s-fbt_item-0.is--checked > img
span selector: #t4s-fbt__frmtemplate--17262008631525__main > ul > li.t4s-fbt__item.t4s-fbt_item-0.is--checked > span.lazyloadt4s-loader.is-bg-img

Want to modify or develop new app, Hire us.
If our Answer is helpful then please Like and Accept Solution!
I am an eCommerce and Marketing Technology consultant based in India.
To inquire about consulting work availability, You can reach me on Skype by live: rahul.evince or mail on [email protected].
Shopify Apps URL :- https://apps.shopify.com/partners/gemfind1
Customization on Shopify Theme | Shopify App Development | SEO & Digital Marketing