Promotion of fake brands that is leading to inconvinience towards cuntomers

[Antariksha2005]

Dear Shopify Executive,

Some days ago on May 10, 2022, I happened to see a Promotion for Portable Folding Leisure Lazy Chair on Facebook and purchased it and paid online through Google Pay. I was hesitant to purchase it. But when I saw the Shopify Link, I had no doubts about it. After Payment, the Website Screen displayed the Message that the Order is Confirmed and that I will receive a confirmation text shortly with the order number. But now after these days I have still not received any text or message from them. As I said, I was hesitant initially and after seeing Shopify Link and Logo I was confident that there will not be any fraud play or foul play. But now since there is no communication from the Seller, I doubt this deal.

My Question is why Shopify promotes and supports such frauds and criminals. Pls verify the identity of the Sellers on Shopify so that it does not spoil the name of your reputed Brand. Also, I want Shopify to investigate this matter and do the needful. The URL for the Seller is https://khouses1596.myshopify.com/products/portable-folding-leisure-lazy-chair-1?pr_prod_strat=colle.... Since, the Seller is your Customer, you may at least try to investigate the issue and help me get the Product or Payment.  Please look forward for my payment sir if not the product also as it may give a great help to me during this hard time.

Regards,

Dilip Pramanik

[Shay]

Hi Dilip, 

Thank you for reaching out about this and sharing your experience with this online store. It is never a great feeling when you order an item online and believe that the business was actually fraudulent in nature. I've been in a similar situation before myself. 

I can see from the link you shared that this business is no longer available. In this situation I would recommend contacting your bank/credit card provided to open an investigation on your behalf with the aim of refunding you for your purchase. 

Shopify does take reports of fraudulent merchants seriously and we investigate all reports as well. Due to the nature of the platform itself, we are not able to directly manage the day to day workings of a business, process orders or refunds. This is where your personal bank's recovery services come in. Once a claim is opened with your bank this will alert the platform the business is hosted on and an investigation will take place.